IT FIELD SERVICES BUSINESS ANALYST
Company: Dollar Tree Stores
Location: Chesapeake
Posted on: April 8, 2021
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Job Description:
The Field Services Business Analyst (BA) will handle
departmental financial and data analyses around store hardware and
services. The BA will be responsible for gathering financial and
data information and compiling it into reports and recommendations
for Management. The BA will partner with Director and Managers for
budget accountability, vendor services, inventory management,
process improvement and other metrics, standard, planned or ad hoc
all around hardware procurement, installation and maintenance
services. Primary Responsibilities:Financial Analyses: o Work with
Director of Field Services and IT Finance to administer
departmental budget responsibilities. This includes preparing,
monitoring, forecasting, and the handling of accruals, journal
entries and daily gatekeeper responsibilities for compliant
accounting practices. o Perform various Vendor Management functions
including standard maintenance billing, SLA reconciliations, credit
attainment and the reconciliation & publication of standard vendor
metrics. Hardware Analyses: o Assist with hardware selections ,
TCO's & ROI's that include costs & options around procurement,
warranty, licensing, shipping, lifecycle management, maintenance,
disposal, depreciation & other relevant variables. o Ensure data
integrity by validating fleet stats, assumptions, normalization
schedules, budget/forecasts and database reconciliationso Perform
data and/or financial analyses on various store hardware related
projects and processes by helping to identify and implement best
practices.Maintenance Analyses: o Assist with analyzing warranties,
discounts, and alternate vendor maintenance services during RFP's
and other negotiationso Evaluate and understand hardware
maintenance costs including effects of warranties, call volume,
service and repair rates, and store dynamics such as sales volume
and location.o Continually improve forecasting, assist with
identifying ways to reduce operating expenses, and be able to
assist with billing, sla validation, and process
improvementsProcess Analyses: o Analyze departmental standard
processes and make best practice recommendations for efficiencies,
productivity and reduced cost structures.o Publish consistently
measured departmental metrics including health cards, quarterly
SLA's and performance capacity. o Assist with Departmental contract
administration to include managing processes in accordance with the
terms and based on necessary milestones and/or budget requirements.
Other Responsibilities:
Keywords: Dollar Tree Stores, Chesapeake , IT FIELD SERVICES BUSINESS ANALYST, Accounting, Auditing , Chesapeake, Virginia
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