Aftermarket Support Engineer
Company: Plasser American Corp
Posted on: July 31, 2022
Some see the railway as transportation, while at Plasser
American we see it as transformation. The story of how steel tracks
turned the American promise into American progress and forged a
trusted pathway to the possibilities of the future. It s a story
that continues today, an American legacy unfolding mile by mile.
There is a lot riding on those tracks and we know that support,
quality and know-how are all important aspects in staying on
That s why the Plasser American tradition begins with a promise. A
promise to do things right. An unapologetic commitment to quality
that makes us the longtime trusted leader in cutting edge American
made innovations for the North American railway. It s a promise to
see things differently to turn ordinary steel into safer passages.
To be a partner that you can count on to engineer solutions for the
challenges of today and for the opportunities of tomorrow. From
research and design, expert manufacturing and delivering
unapparelled services, our customers trust us to keep them ahead of
Progress is about more than getting from Point A to Point B. It s
knowing you have a trusted foundation to move you forward toward
new possibilities waiting around the corner. Join Plasser American
to become part of our team forging ahead towards new opportunities
in railway maintenance. The railway is a path to the future, choose
this path and apply today.
General Scope: To be successful as the Aftermarket Support Engineer
you should be able to work effectively within the Engineering team
while being dedicated to support the Aftermarket Business Unit
which encompasses, parts sales, field service and rebuild teams.
The customer service business unit is a fast-paced environment
providing critical support to our customers operating the nation s
heavy freight and passenger rail transportation network.
The Aftermarket Support Engineer's responsibilities include
managing bills of materials, working alongside Mechanical,
Hydraulic, Pneumatic and Electrical Engineers to collaboratively
design kits for existing machines, working with the Field Service
Department to rectify initial machine delivery start-up and
in-service issues in addition to continued service support
throughout the lifecycle of these highly complex specialty rail
machines, developing new products, bills of material, upgrade kits
and problem resolution, in addition to troubleshooting issues for
the Parts Department.
The candidate must possess a high level of technical expertise
across multiple disciplines such as mechanical, electrical,
pneumatic and hydraulics. An outstanding aftermarket support
Engineer should be able to communicate well across multiple
departments, (both written and orally) must be a self-starter and
able to think outside-the-box, read schematics, drawings and
technical documentation. Must operate with a sense of urgency to
provide a pro-active resource in a fast paced customer service
environment. Must possess a positive attitude and be
customer-focused, both internally and externally, and represent the
team and the business with utmost professionalism at all times.
Must be fully vaccinated for the Coronavirus by December 8,
The aftermarket group is growing into new product segments which
are heavily engineering-based.
- Support aftermarket group engineering needs to improve existing
processes and develop new processes.
- Work with Production Planning team to develop accurate and
structured bills of materials and routings.
- Determine problem resolutions and implement improvements.
- Analyze and plan work processes starting with interpreting
customer needs and wants into bill of material development, process
management, space requirements, and product flow through
manufacturing facility to improve manufacturing efficiency in
Rebuild Department and ensure timely delivery to customer.
- Revise drawings and work with Engineering Team to communicate
customer issues with machines in the field.
- Research and troubleshoot issues for the Parts Department with
schematics, drawings, parts and service manuals and existing
engineering work orders.
- Review and calculate labor, material and other production costs
to properly price kit and other product upgrade offerings.
- Maintain research and activity documentation and prepare
- Support all aftermarket teams. This position will not be
designing new machines but will support Parts Sales, Service, and
Customer Support Teams in ensuring complete customer satisfaction
from start-up of new machines through end-of-life of machines for
our railroad customers.
This job has no supervisory responsibilities but extensive
collaboration, communication and teamwork skills required.
KNOWLEDGE, SKILLS AND ABILITIES
(The knowledge, skills and attributes required for satisfactory job
Degree in manufacturing, industrial, or mechanical engineering
required. 2+ years of experience in manufacturing or industrial
Candidate must have proficient knowledge in the following areas:
Mechanical, electrical, hydraulics, pneumatics, bills of material
structure, technical documentation, parts and service manuals,
exploded views, works instructions etc.
Skills: Candidate must demonstrate or participate in
internal/external training programs to obtain the following
Experience evaluating and troubleshooting manufacturing processes
Experience using CAD, CAM, data analysis programs and related
Excellent communication skills, both verbal and written.
Strong organization and management skills.
Proficiency in Microsoft Office.
High level of technical expertise.
Strong analytical thinker.
Applicable Technical Competencies: Incumbent must have working
knowledge and demonstrated abilities utilizing mechanical
knowledge: Specific applications combined with knowledge
competencies are as follows: Rating Level: 1-5 (1= minimum 5=
Required Level of proficiency
Preferred Level of proficiency
Autodesk Vault Professional 2015
Inventor Professional 2015
Candidate must maintain strict confidentiality in performing the
duties of a aftermarket business unit support engineer and possess
the expertise of a manufacturing engineer, product engineer, sales
engineer and have a desire to further their career as a customer
facing ambassador of the business.
The incumbent must also demonstrate the following personal
- Be honest and trustworthy
- Attention to detail
- Sense of urgency
- Customer focused
- Commercially aware
- Customer facing
- Be respectful
- Possess cultural awareness and sensitivity
- Be flexible
- Demonstrate sound work ethics
% of Time
- Work with Customer Support PACS Team to develop bill of
materials for customer upgrades and rebuilds
- Troubleshoot Parts Sales/Customer engineering issues, every
machine is different and has a different set of problems to
- Communicate Service Dept. issues to Engineering Dept. and work
to resolve them as quickly as possible Total 100%
The unavoidable, externally imposed conditions under which the work
must be performed and which create
hardship for the incumbent including the frequency and duration of
occurrence of physical demands, environmental conditions, demands
on one s senses and metal demands.
(The nature of physical effort leading to physical fatigue)
While performing the duties of this job, the employee is regularly
required to sit; use hands to finger, handle, or feel; and talk or
hear. The employee frequently is required to stand, walk, and reach
with hands and arms. The employee is occasionally required to climb
or balance and stoop, kneel, crouch, or crawl. The employee must
regularly lift and/or move up to 10 pounds, frequently lift and/or
move up to 25 pounds, and occasionally lift and/or move up to 50
pounds. Specific vision abilities required by this job include
close vision, distance vision, color vision, peripheral vision, and
ability to adjust focus.
(The nature of adverse environmental conditions affecting the
While performing the duties of this job, the employee is frequently
exposed to moving mechanical parts. The employee is occasionally
exposed to high, precarious places and fumes or airborne
(The nature of demands on the incumbent s senses)
The noise level in the work environment is usually moderate.
(Conditions that may lead to mental or emotional fatigue)
There are a number of deadlines associated with this position,
which may cause stress. The incumbent must also deal with a wide
variety of people on various issues.
..... click apply for full job details
Keywords: Plasser American Corp, Chesapeake , Aftermarket Support Engineer, Engineering , Chesapeake, Virginia
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