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Enterprise Solutions Engineer

Company: Micro-Data Systems Inc.
Location: Chesapeake
Posted on: November 25, 2022

Job Description:

Enterprise Solutions Engineer
The Solutions Engineer will interface with internal as well as outsourced resources to develop, implement and deliver technical solutions that will meet or exceed the stakeholders' expectations. The position exists to provide subject matter expertise in the domain and institutional knowledge for new development as well as life cycle management of existing client applications, systems, and tools. This role works in collaboration with the company community as well as outsourced vendor engineering teams to provide consulting and delivery towards all aspects and phases of infrastructure design and development efforts. This position performs systems management and integration functions.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis. Any other duties as needed to drive to the vision fulfill the mission and abide by the values of the organization.

  • Provide technical leadership as primary engineer and subject matter expert.
  • Provide first-level support to other engineers to include assisting with non-standard out-of-box solutions.
  • Monitor system operation to detect potential problems.
  • Verify and maintain stability, interoperability, portability, security, and scalability of systems infrastructure.
  • Collaborate with staff and end-users to understand specific system requirements.
  • Collaborate with staff, end-users, or vendors to select appropriate design solutions and ensure the compatibility of system components.
  • Collaborate with staff to guide strategies and identify risk areas.
  • Identify system data, hardware, or software required to meet organizational needs.
  • Analyze system or application usage and plan for growth.
  • Perform security analyses and audits of developed or packaged software components.
  • Research, test, and verify the proper functioning of software patches and fixes.
  • Research, test, make recommendations on emerging technologies in support organizational requirements.
  • Provide technical guidance or support for the development or troubleshooting of systems.
  • Document and maintain strong knowledge of Datacenter Operations, Network Infrastructure, Branch Sites.
  • Document and diagram design specifications, installation instructions, and other system-related information.
  • Practice proper asset management and disposal of inventory.
  • Evaluate system component suitability for specified purposes and make recommendations regarding component use.
  • Evaluate existing systems to determine the effectiveness and suggest changes to meet organizational requirements.
  • Configure network and server components to meet functional specifications.
  • Develop application-specific software and packages.
  • Develop and test new business processes and capabilities as appropriate.
  • Plan, communicate and execute ongoing hardware and software maintenance operations, including installing or upgrading hardware or software.
  • Communicate project information through presentations, technical reports, or white papers.
  • Work closely with stakeholders to develop solutions that meet the business need while communicating the cost, time to production, alignment of company resources; if necessary. Provide alternate solutions to the organization along with cost/benefit analysis.
  • Continuously test and validate business continuity and disaster recovery strategies to include storage, network, and system backups.
  • Train users in system operation and maintenance.
  • Provide post-implementation support through service level agreements with staff and vendors.
  • Manage all Support Requests to timely and successful completion.
  • Assist the Enterprise Solutions Architect in composing Statements of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions
  • Work with the Enterprise Solutions Architect, project managers, business unit partners, consulting solution engineers, etc. to identify and understand customer workflow and business needs to help in the development of their overall technical solutions strategy as well as the development of new concepts, product requirements, and estimates
  • Ability to work independently and manage projects with proven project methodologies.

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and Experience
    Minimum Required Education: High school diploma or GED with equivalent IT experience to a Bachelor's degree in Computer Science, Information Technology, or Information Systems.
    Preferred Education: Bachelor's degree in Computer Science or Engineering

    Experience: 5+ years' Information Technology specific experience in managing, administering, and implementing complex Information System technologies.

    • Experience with Citrix is preferred.
    • Experience with Active Directory, Azure, Exchange.
    • Office 365, SharePoint Online, Exchange Online management experience preferred.
    • Familiarity using 3 rd party remote access tools to troubleshoot remote user incidents.
    • Familiarity with VPN and other remote tools.

      Certificates, Licenses, Registrations
      Applicant must hold a current professional level certification from a nationally recognized technology Vendor (Microsoft, VMware, Citrix, Cisco, EMC, NetApp, Pure Storage, etc.).

Keywords: Micro-Data Systems Inc., Chesapeake , Enterprise Solutions Engineer, Engineering , Chesapeake, Virginia

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