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AVP, Target Operating Model Implementation Manager

Company: Chubb
Location: Chesapeake
Posted on: January 15, 2020

Job Description:

Establish team responsible for executing against the Claims Target Operating Model Build and Lead project teams in support of different project workstreams, and manage overall project activities, plans, and schedules associated with deliverables and milestones Lead, guide and support multiple workstream leads/consultants through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability Drive day-to-day program management activities while providing the appropriate levels of support and coaching for Claims project team members Develop project delivery strategy to deliver on the business case across initiatives and themes Lead analysis studies in BAU and future state. Analyze data, evaluate results, develop mitigation recommendations and road maps across multiple workstreams during stabilization phase Build, Coach, and guide project team members (internal and external) Build and maintain effective partnerships with key cross functional leaders (UW, IT, Data, Business partners) and project team members Work with a partner in identifying additional areas of opportunities/expansion within the same project and workstream Educate and coach project team members, sponsors, and functional leaders on change management principles, tools, and their roles in impacting effective change Collaborate with the change management team on change strategies Review and maintain project charter through various phases of the project Monitor and timely raise risks (where required) to relevant stakeholders across various initiatives and themes Prioritize, manage time effectively, escalate issues appropriately, and preserve critical information confidential Manage and track program budgets internal and external as applicable Serves as a facilitator for improved performance across all project work-streams. Identifies and solves problems/issues on a timely and proactive basis Effective at determining a course of action by breaking it down into smaller steps and by planning and resourcing each of these, making allowance for potential problems Successfully establish and manage key stakeholder relationships through various communication protocols including verbal and written reporting for project status, escalation and overall milestone updates Actively communicates with SMEs within divisions and functions to define detailed actions plans, pre-requisites, issues and risks to support project implementationPreferred Education/Experience 7+ years of equivalent experience in operations management, intelligent automation, or consulting background Bachelors degree; MBA, or advanced degree in operations. Accounting, finance, or economics is helpful Hands-on development experience with process automation software such as Workfusion, Blue Prism, Automation Anywhere a strong plus Six Sigma/equivalent business process management, optimization, transformation experience Experience managing large-scale organizational change; complex project management, complex initiative implementation; and driving transformation Excellent program management, project management, problem solving, organizational, communication, interpersonal, and collaboration skills Excellent quantitative and analytical skills; demonstrated ability to use data to justify a business case, recommendation, and/or proposal Passion for creating solutions to complex problems Prior experience working with automation, machine-learning, big data, and/or service/workflow architecture platforms Experience writing and refining business cases and business requirements Ability to navigate through ambiguity, manage and oversee multiple project assignments simultaneously in a fast-paced, deadline-driven, results oriented environment, accepting ownership and accountability of the process and delivering on commitments Prior experience in Financial Services and/or Insurance, especially Claims, is a plus Travel up to 50%

Keywords: Chubb, Chesapeake , AVP, Target Operating Model Implementation Manager, Executive , Chesapeake, Virginia

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