Associate Director of Clinical Services
Company: Concentra
Location: Chesapeake
Posted on: May 13, 2022
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Job Description:
Overview:
Concentra is seeking a full time associate director - of therapy
operations. Our colleagues remain focused on our driving purpose:
to provide superb patient and employer experience by delivering the
highest quality healthcare in an efficient, affordable, caring
manner. We do this by putting all customers (internal and external)
first and by displaying: -A healing focusA selfless heartA tireless
resolve -Position SummaryBuilds clinical teams focused on service
delivery, driving key business metrics, clinician support and
growing core business. Also responsible for implementation of
strategy and maintaining internal and external relationships across
the markets. Ensures superb patient care, satisfaction, and
employer experience. Accountable for therapy management of all
sites (centers and onsites) within area of responsibility.
Responsibilities:
The DetailsSpends 100% of time in a center providing direct patient
care, leading by example, and demonstrating an exceptional patient
experience.Whether functioning in the capacity of CTD at a specific
location, or in the capacity of the Market Float, will assume the
Role and Responsibilities of the CTD.Consistently demonstrates all
components of the Physical Therapy Guidebook and the Perfect PT
visit.Identifies and communicates to DTO opportunities to improve
clinical quality, workflows and safety at the center and market
levels.Drives patient and client experience and satisfaction
metrics.Practices the Perfect PT visit/service delivery and leads
by example.Works with DTO and medical to identify clinical
improvement opportunities.Works collaboratively with operations to
ensure appropriate support work flows that foster a caring
environment for treatment.Maintains and leverages relationships
with employers, payers, referral sources, networks, and local
communities to drive market growth, and responds to requests within
24 hours.Mentors and trains future clinical leaders while
treating.Fosters an environment of collaboration, professionalism,
patient and colleague safety, quality care, continuous improvement
and reward and recognition.Assists with or leads clinical meetings
for DTO as needed.Understands center financial drivers and outcomes
in order to achieve annual business plan.Assists DTO, ADO and EA to
make staffing adjustments to unforeseen coverage needs.Scope
measuresDirect reports: VariesBudget responsibility: Yes
Qualifications:
Education/credentials -Licensure requirements of
jurisdiction.Job-related experience -Three years of clinical
experience without occupational health background or two years with
occupational health backgroundJob-related
skills/competenciesDemonstrated clinical knowledge of
physical/occupational therapy servicesDemonstrated dedication to
Concentra's philosophy of therapy in occupational
medicineDemonstrated interest in the leadership of therapy
staffDemonstrated leadership qualities and administrative abilities
to the job responsibilities as describedDemonstrated strong
communication skills and the ability to exercise proper judgment,
make decisions, and motivate employeesWorking conditions/physical
demands -Clinical environment
Additional Data:
BENEFITS SUMMARY: -
Keywords: Concentra, Chesapeake , Associate Director of Clinical Services, Executive , Chesapeake, Virginia
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