General Manager
Company: Sonic
Location: Chesapeake
Posted on: September 13, 2023
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Job Description:
POSITION:GENERAL MANAGER IMMEDIATE SUPERVISOR:SUPERVISING
PARTNER/MARKET SUPERVISOR STATUS:SALARIED, EXEMPT GENERAL PURPOSE
OF POSITION: Manages and is responsible for operations, training
and development of all employees within a Sonic Drive-In. Leads the
drive-in employees in order to provide quality food in a clean,
safe and efficient manner so that guests will have an enjoyable
experience at the Sonic Drive-In. ESSENTIAL JOB DUTIES: 1. Manages,
trains and coaches drive-in employees, management and conducts
orientation. 2.Directs and assigns drive-in employees and
management to perform all duties in the Basic Stations (Fountain &
Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard,
Expeditor, Food Prep, Carhop, Skating Carhop and if applicable
Drive-Thru) as needed and depending on store volume, during a shift
to ensure the preparation (portion control), temperature,
packaging, appearance, presentation, taste and service of all menu
items meet operational standards.3.Adheres to and monitors employee
compliance of the drive-in employee handbook, policies and
practices. Takes appropriate action to address employee issues and
policy violations and immediately reports all employee issues,
complaints and policy violations to his/her immediate
supervisor.4.Performs opening and/or closing duties to
standard.5.Monitors and makes appropriate adjustments to staffing
levels during assigned shift. 6.Prepares employee work schedules in
a timely manner to ensure continuous ability to properly serve
guests in accordance with Sonic Drive-In policy and applicable
law.7.Monitors and maintains inventory levels to ensure product
availability and portion control. Places orders for food, paper and
other supplies within cost control procedures.8.Monitors
performance of vendors.9.Completes and maintains all drive-in
employment-related records and payroll records.10.Reinforces the
importance of placing guests' needs first to drive-in employees on
a consistent basis.11.Immediately resolves guest requests and
complaints in a respectful manner. 12.Recruits, interviews and
hires crew and management team members to achieve proper staffing
levels.13.Determines compensation levels of drive-in employees
within company guidelines.14.Prepares all necessary operational
reports. Develops appropriate action plans to resolve unfavorable
financial and/or sales trends.15.Develops and implements a
marketing plan.ADDITIONAL DUTIES: * If necessary, performs all
duties in the Basic Stations (Fountain & Frozen, Dresser, Front
Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, and if
applicable Drive-Thru) depending on store volume and business need
to ensure the preparation (portion control), temperature,
packaging, appearance, presentation, taste and service of all menu
items meet operational standards. * Complies with all federal,
state and local wage and hour laws and labor and employment laws. *
Wears required uniform and appropriate personal protective
equipment as outlined in the Sonic Drive-in operations manual. *
Performs frequent washing and sanitizing of: food areas, food
preparation tools, and hands. * Performs other job-related duties
as assigned or required. QUALIFICATIONS AND JOB REQUIREMENTS: *
High school diploma or equivalent required. Advanced studies in
business, restaurant management, or related fields are preferred *
Minimum of three (3) years of restaurant management experience (QSR
preferred), experience running shifts without supervision *
Knowledge of federal, state and local regulations and laws relating
to employment and labor practices, Equal Employment Opportunity and
wage and hour compliance * Knowledge of recruiting, interviewing
and selection practices * Knowledge of federal, state and local
health and sanitation laws and regulations * Leadership and
supervisory practices and skills * Effective verbal and written
communication skills * Basic accounting skills * Time management
skills * Organizational skills * Problem solving, decision-making
and conflict-resolution skills * Basic computer skills * Ability to
work at least 50 hours per workweek. * Ability to follow directions
* Ability to work irregular hours, nights, weekends and holidays *
Ability to multi-task and prioritize * Ability to use restaurant
planning tools * Works with autonomy * Complies with all Sonic
Drive-In Policies and Procedures, and all health and sanitation
laws and regulations * Successfully completes and follows
requirements of all STAR certification and other Sonic Drive-in
training programs * Continuous standing, bending, stooping,
lifting, stretching and frequent over-head lifting will be required
when staging, preparing or packaging menu items and/or cleaning
ENVIRONMENT: Frequent exposure to heat and hot liquid shortening
while cooking. Frequent exposure to freezer when stocking food
items. Occasional exposure to extreme temperatures based on
variable weather conditions.SONIC MISSION STATEMENT: To become
America's most-loved restaurant brand.SONIC CORE VALUES At Sonic,
we value: * Respect for everyone touched by the Sonic brand. *
Entrepreneurial spirit and the power of the individual. *
Importance of relationships as a way of life. * Doing different,
special and better things to surprise and delight everyone touched
by the Sonic brand.
Keywords: Sonic, Chesapeake , General Manager, Executive , Chesapeake, Virginia
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