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Vice President, Claims Operations

Company: USAA
Location: Chesapeake
Posted on: November 16, 2023

Job Description:

Why USAA?Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty, and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThis leader is accountable for the auto, property, or other claims operation to deliver business results at scale. Responsible and accountable for the operational execution of the member experience in claims. Creates and delivers a strategic focus on world class member experience and operational results. Collaborates across Operations and other business lines to ensure delivery of the USAA mission.What you'll do:

  • Accountable for developing Claims operations strategy, plan, goals, and objectives in support of USAA Strategy.
  • Accountable for delivering on plan objectives across employee, member, financial and quality goals.
  • Drives industry best practices and adoption within claims process creating continuity across the P&C Company.
  • Leads Claims Experience owners, operational executives and/or claims functional groups to achieve business outcomes.
  • Collaborates effectively with product line leaders and other senior executives to support Enterprise initiatives.
  • Drives overall risk management and regulatory compliance through consistent frameworks and business routines.
  • Sponsors and shapes large transformational efforts across multiple Operational areas, Lines of Business or Enterprise.
  • Builds and leads a team of claims executive leaders for results delivery through recruiting, development, retention, coaching and performance management.
  • Designs and champions claims servicing solutions across process, technology, workforce, third party, analytics in support of P&C product competitiveness.
  • Collaborates with internal partners to build supporting capabilities and deliver on shared accountabilities.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:
    • Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
    • 10 years of progressive financial services experience to include P&C industry work experience in Claims developing strategies, managing major P&C initiatives and delivering results within a complex matrix environment.
    • 8 years of senior leadership experience in building, managing and/or developing high-performing teams and delivering results at scale. -
    • Extensive experience building strategic solutions or demonstrated ability to deliver transformation at scale. -
    • Executive-level business acumen in P&C, insurance risk, compliance, integrated change management and front-line communications leading to operational excellence.
    • Proven ability to influence and develop positive working relationships with leaders across multiple disciplines and executive levels.
    • Demonstrated ability to create, develop and convert strategic vision into a plan and execute on that plan.
    • Understanding of government regulations and legal requirements involving P&C business.
    • Executive-level risk assessment skills, including risk identification and measurement, mitigation strategy development, regulatory management, policy and procedure development.What sets you apart:
      • Experience leading large-scale personal lines Property claims operations.
      • Strategic re-engineering experience strongly preferred.
      • Proven experience identifying and leveraging advanced analytics to drive decisions and deliver business outcomes.
      • Experience leading claims transformation with digitization and automation.
      • Demonstrated knowledge with process excellence discipline.
      • Advanced degree or industry certification such as MBA/CPCU.
      • Military experience.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $238,900.00-430,000.00.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.Long Term Incentive Plan: Cash payment for Executive level roles only, representing a cash payment which is both time and performance based.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: USAA, Chesapeake , Vice President, Claims Operations, Executive , Chesapeake, Virginia

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