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Senior Customer Success Manager

Company: VirtualVocations
Location: Chesapeake
Posted on: July 8, 2024

Job Description:

A company is looking for a Senior Customer Success Manager.

Key Responsibilities:

Manage relationships with key customers worldwide
Identify customer pain points and collaborate with internal teams for solutions
Proactively monitor customer activity and prepare reports to exceed business KPIs

Required Qualifications:

3+ years of experience in FinTech and/or Global Supply Chain industry
5+ years of experience in customer success or account management
Experience in executing upsells, renewals, and conducting QBR's
Tech-savvy with CRM experience
Comfort working in a fast-paced, high-pressure environment

Keywords: VirtualVocations, Chesapeake , Senior Customer Success Manager, Executive , Chesapeake, Virginia

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