Specialty Consultant Care Manager-Special Needs
Company: Beacon Health Options
Posted on: September 13, 2019
Beacon Health OptionsJob Category: Clinical - Care MgmtReq #:
SPECI01443Schedule: Full TimeLocation: VA - Chespeake
We are currently seeking a dynamic Specialty Program Care Manager-
Special Needsto join our team at our office in Chesapeake, VA.
Provides highly personalized consultations and resource support to
military families with disabled dependents through expertise in a
field of child and adult disability specific to medical, mental
health, or educational disabilities. Through completion of a
comprehensive needs assessment, addresses questions and concerns
about the care and/or education of a child or adult family member
that has special needs and will help provide referrals to
appropriate resources and supports specific to their circumstances
all while maintaining the highest degree of sensitivity and
compassion for the service member and their families.
- The Specialty Program Care Manager- Special Needs will conduct
a comprehensive needs assessment via telephone or video to identify
barriers to care. The session will conclude by identifying an
action plan that will be addressed in subsequent sessions.
- Conducts thorough research through exploration of military and
community supports that are specific to the participant's
circumstances and that align with the identified action plan.
- Demonstrates knowledge of the American Disabilities Act, the
special education system, federal and state benefit programs,
disability law including Individuals with Disabilities Education
Act, and medical entitlements.
- Provides participants with detailed information pertaining to
any identified resources or supports and offers to send any
educational or supporting materials via e-mail.
- Assists participants in connecting with various supports by
making 3-way calls with outside agencies and installation
- Manages daily appointment calendar to ensure timely contact
with participant for scheduled appointments. This includes sending
out appointment reminders at least 24 hours in advance of scheduled
consultation, as requested by participants.
- Completes required trainings as determined by supervisory
staff. This includes 32 hours of new hire onboarding training and
12 hours per year approved professional development and/or CEU
trainings specific to child and adult disability field.
- Completes timely documentation for all sessions in CMS that is
in accordance with published workflows.
- Participates in weekly team meetings and bi-weekly individual
- Demonstrates an ability to work with minimal supervision and
maintains continuous communication with supervisory support via
published workflows on any high-risk or reportable cases.
- Demonstrates proficiency with the simultaneous use of various
internal work systems and data application systems.
- Performs special projects and other duties as assigned and
Education:Master's degree in Social Work, Psychology, Marriage &
Family Therapy, Counseling, or other closely
related clinical counseling field of study is required.
Licenses:Independent clinical license preferred, but not
Years and Type of Relevant Work Experience:
At least three (3) years of professional work experience conducting
assessments and delivering care in an Employee Assistance Program
(EAP), with at least half that time in a call center environment
with inbound, outbound calls, telephonic case management, phone
counseling, etc. Additionally, at least two (2) years of work
experience with special needs and/or child and adult disability
assessment and care. Experience in core service areas of child
development, parenting, special education systems, medical
entitlements, disability services for children and adults.
Knowledge of case management standards. Knowledge of laws governing
medical entitlements, Americans with Disabilities Act (ADA) and
Individuals with Disabilities Educational Act (IDEA). Experience in
core service areas of child development, parenting, special
education systems, medical entitlements, disability services for
children and adults. Knowledge of mandated reporting
Knowledge, Skills & Abilities:
- Technical Proficiency
- Problem solving and analysis
- Excellent written and verbal communication skills
- Group presentation and public speaking fluency
Contract Requires U.S. Citizenship
Click below on "Apply for this Position" to create a profile and
apply for the position
ValueOptions Federal Services, Inc, a Beacon Health Options
company, is proud to be an Equal Opportunity and Affirmative Action
Employer as well as a Drug Free and Tobacco Free Work Environment.
At Beacon Health Options, our candidate's data privacy is a top
priority. Our recruiting team conducts all communications using
official company email Only candidates who have applied for an open
position through our Careers page (careers.beaconhealthoptions.com)
will be engaged in our interview process. Beacon conducts all
interviews in person or over the phone. At no time during the
recruiting process will any Beacon recruiter request any financial
or personally identifiable information from you.
Keywords: Beacon Health Options, Chesapeake , Specialty Consultant Care Manager-Special Needs, Executive , Chesapeake, Virginia
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