customer service representative

Company: Aerotek
Location: Chesapeake
Posted on: May 17, 2020

Job Description:

Major Job Responsibilities: -Answer incoming calls or requests, troubleshooting, solving problems and providing resolution to supported users within the contracted scope of support for each client. -Document all case information into the Clarify Case Resolution System. -Follow through with users whose issues are not closed on initial contact, which may include additional communication to the user, a supervisor, or other support areas within the team; i.e. Hardware Liaison, Technical Liaison, etc. -Performs Administrative Support Functions: -Documentation of all case information and updates as information becomes available -Complete Weekly Personal Time Watch -Assist in QC and/or distribution of client databases or software, as needed. -Respond to miscellaneous requests and research from internal staff as directed by the Supervisor. -Attend job-related training for specific clients About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing -- Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

Keywords: Aerotek, Chesapeake , customer service representative, Hospitality & Tourism , Chesapeake, Virginia