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Holiday Omni (Fulfillment) Lead

Company: Dick's Sporting Goods
Location: Chesapeake
Posted on: November 20, 2020

Job Description:

DescriptionThis position is responsible for leading and coordinating all omni-channel activities in the store including: Curbside Pick-up, Ship-from-Store (SFS) and Buy Online Pick-up In-Store (BOPIS). Responsibilities also include conducting loss prevention procedures related to omni-channel activities and training associates on omni-channel tasks.
Omni-Channel Lead Tasks:Effectively lead associates through the daily SFS pick and pack process according to company standard operating proceduresEnsure a sufficient quantity of SFS supplies are on hand to meet demand (bags, boxes, packing tape, toner, free return labels, etc.)Assist in the completion of incoming BOPIS orders including picking, pack, and staging the orders for customer pickupSupport the Customer Pickup Process of BOPIS orders by retrieving orders from the stage/holding area in a timely mannerComplete the BOPIS aged order review on a daily basis including review of orders, changing status in the system and returning product to the sales floorProvide feedback to the management team on the omni-channel activities that are occurring in the storeComplete daily FedEx Box Count Audits according to company Inventory Control and Loss Prevention standardsMaintain the SFS Box Count and Store Manager Box Audit Binder to company standardsAssist in the completion of SFS box audits according to company standards Train associates on the SFS and BOPIS system and the documented Standard Operating Procedures Qualifications
Success Profile:Flexible availability - including early morning, nights/overnights, weekend, and holidaysCustomer-service orientedProblem solving and troubleshooting capabilitiesStrong details orientationSuperior organizational abilitiesProcess and Procedure orientedDICK'S Sporting Goods is an Equal Opportunity Employer.

Keywords: Dick's Sporting Goods, Chesapeake , Holiday Omni (Fulfillment) Lead, Hospitality & Tourism , Chesapeake, Virginia

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