Job Template: Associate - Customer Service
Company: Sutherland
Location: Chesapeake
Posted on: September 17, 2022
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Job Description:
Company DescriptionJob DescriptionConsultants in this role get
to: Be the point of contact: -Handle customer service inquiries
from non-voice channels. Fielding / probing / overcoming objections
for subscribers' cancellation and suspend requests with the main
function to reduce churn. Clerical services include analysis of
Customer Loyalty data, creation of job aids, quality monitoring,
sales, coaching, tracking and trending of customer comments and
requests. Define Sutherland reputation: -Deliver an excellent
experience to every customer, meeting AT&T's service standards.
Ensure every customer is provided a world-class support experience:
When using any of AT&T's digital channels for customer Loyalty
Support. Consistently deliver: -Achieve all agreed KPI's. Work
pro-actively to ensure potential issues are escalated
appropriately. QualificationsOur most successful candidates will
have: - Proficient writing skills in the language to support - Able
to work positively in a fast-paced, changing environment - Ability
to multitask and have excellent organizational skills - Able to use
great communication, decision-making skills and a positive outlook
to help customers, manage problems and find ways to go above and
beyond - Sees through the eyes of the customer - Ability to be
articulate, bright and curious - Passionate about service - Sales /
Retention experience. Is a plus - Chat experience. Is a plus -
Bachelor's degree. Is a must - Experience of working in a
customer-centric environment. Is a plus - Knowledge of working in a
subscription / technical industry. Is a plus Additional
InformationAll your information will be kept confidential according
to EEO guidelines.EEOC and Veteran DocumentationDuring employment,
employees are treated without regard to race, color, religion, sex,
national origin, age, marital or veteran status, medical condition
or handicap, or any other legally protected status.At times,
government agencies require periodic reports from employers on the
sex, ethnicity, handicap, veteran and other protected status of
employees. The purpose of this Administrative EEO Record is for
statistical analysis only and is used to comply with government
record keeping, reporting, and other legal requirements. Periodic
reports are made to the government on the following information.
The completion of the Administrative EEO record is optional. If you
choose to volunteer the requested information, please note that all
Administrative EEO Records are kept in a Confidential File and are
not part of your Application for Employment or Personnel
file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR
EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.
Keywords: Sutherland, Chesapeake , Job Template: Associate - Customer Service, Hospitality & Tourism , Chesapeake, Virginia
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