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Job Template: Associate - Customer Service

Company: Sutherland
Location: Chesapeake
Posted on: September 17, 2022

Job Description:

Company DescriptionJob DescriptionConsultants in this role get to: Be the point of contact: -Handle customer service inquiries from non-voice channels. Fielding / probing / overcoming objections for subscribers' cancellation and suspend requests with the main function to reduce churn. Clerical services include analysis of Customer Loyalty data, creation of job aids, quality monitoring, sales, coaching, tracking and trending of customer comments and requests. Define Sutherland reputation: -Deliver an excellent experience to every customer, meeting AT&T's service standards. Ensure every customer is provided a world-class support experience: When using any of AT&T's digital channels for customer Loyalty Support. Consistently deliver: -Achieve all agreed KPI's. Work pro-actively to ensure potential issues are escalated appropriately. QualificationsOur most successful candidates will have: - Proficient writing skills in the language to support - Able to work positively in a fast-paced, changing environment - Ability to multitask and have excellent organizational skills - Able to use great communication, decision-making skills and a positive outlook to help customers, manage problems and find ways to go above and beyond - Sees through the eyes of the customer - Ability to be articulate, bright and curious - Passionate about service - Sales / Retention experience. Is a plus - Chat experience. Is a plus - Bachelor's degree. Is a must - Experience of working in a customer-centric environment. Is a plus - Knowledge of working in a subscription / technical industry. Is a plus Additional InformationAll your information will be kept confidential according to EEO guidelines.EEOC and Veteran DocumentationDuring employment, employees are treated without regard to race, color, religion, sex, national origin, age, marital or veteran status, medical condition or handicap, or any other legally protected status.At times, government agencies require periodic reports from employers on the sex, ethnicity, handicap, veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping, reporting, and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information, please note that all Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Keywords: Sutherland, Chesapeake , Job Template: Associate - Customer Service, Hospitality & Tourism , Chesapeake, Virginia

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