FOOD AND BEVERAGE MANAGER

Company: Fort Norfolk Retirement Community Inc
Location: Chesapeake
Posted on: January 27, 2023

Job Description:

Description:

Harbor's Edge is a premier resort-style and not-for-profit Continuing Care Retirement Community (CCRC) located on the harbor in Norfolk, Virginia. Harbor's Edge completed a $225 million expansion earlier in 2022 ( https://vimeo.com/283999844 ) called the River Tower that includes an additional 24-story tower, doubling the square footage, adding 147 residential living units and 20 assisted living units. Harbor's Edge has 300 residential units in two Towers in addition to a small Skilled Nursing unit and 80 Assisted Living/Memory Care units. The Community employs approximately 300 employees, and current annual revenues are approximately $30 Million.

POSITION DESCRIPTION
The Food and Beverage Manager is responsible for the total operation of the dining service department. The department will be operated within established objectives, standards, policies, and procedures in accordance with federal and state regulations, resident needs, and company policies with a focus on achieving and maintaining a high standard of resident satisfaction and meeting organizational business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
- Oversee the daily operations of the Dining Facility ensuring compliance with all environmental, federal, state, and local governmental rules and regulations.
- Financially accountable for the dining services department budget. Operates the department in accordance with the approved budget, and staffing requirements. Monitors business activities to ensure procedures and standards are followed, appropriate handling of funds, communicates budget and meets established budget goals set.
- Develop, maintain, and periodically update written policies and procedures and job descriptions. Train staff on policies and procedures.
- Develop departmental budget and staffing plan. Communicate with Executive Director in regard to monitoring budget, staff issues and overall management of the dining area.
- Orient and train new employees, supervise, ensure appropriate staffing schedule, and evaluate staff.
- Maintain the dining department in an inspection ready state at all times, assuring the department operates within federal, state, and local regulations while directing and ensuring all safety and sanitation guidelines are met.
- Capable of performing the following behavioral standards; hospitality (open and approachable), compassion (genuine empathy and sensitivity), reverence and integrity as demonstrated by daily interaction with residents.
- Supervise, conduct, and attend in-service classes and staff meetings.
- Develop and maintain positive relationships on behalf of Harbor's Edge with government regulators, residents, families, visitors, and the community at large. Is a resource of information to the community related to dining services issues.

Requirements:

EDUCATION AND EXPERIENCE
- High School Diploma or GED equivalent required; Hospitality Management degree preferred.
- At least 5 years of progressively responsible work experience in culinary background and/or restaurant management (fine dining) or related field.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Fine dining planning and analysis.
- Knowledge of practices and procedures, laws, regulations, and guidelines pertaining to long-term care dining procedures.
- Ability to organize, implements, and manage programs, goals, objectives, policies, procedures, and resources.
- Knowledge of wines preferred.
- Ability to read and write, follows written and oral instructions, and communicates effectively in English.
- Ability to work with the elderly in a courteous and friendly manner, demonstrating patience and compassion, flexibility, and adaptability.
- Ability to perform duties with consideration for residents' rights at all times and demonstrate integrity and discretion in the care of residents and in handling their personal information.
- Strong leadership skills and ability to motivate others to high levels of performance.
- Public speaking skills.
- Must demonstrate excellent verbal and written communication skills.
- Must be customer service oriented.
- Must have excellent negotiation and persuasion skills.
- Must have excellent organizational skills and be an effective time manager and multi-tasker.
- Must have strong interpersonal skills.
- Must have experience working in the healthcare industry.

PI201775717

Keywords: Fort Norfolk Retirement Community Inc, Chesapeake , FOOD AND BEVERAGE MANAGER, Hospitality & Tourism , Chesapeake, Virginia