Guest Service Supervisor

Company: Global Partners LP
Location: Chesapeake
Posted on: March 17, 2023

Job Description:

Job Description:We are looking to add anGuest Service Supervisor (GSS)to our family. OurGSSwill be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you really want to know before applying is, "What differentiates us from the rest?For over 75 years Global Partners has been delivering the energy, products and services that make life better with its nearly 1600 locations! This longevity and success begins and ends with people. We create career paths and provide development programs for all roles in the organization. We've also successfully developed community integrated convenience stores where we are transforming the guest experience and rethinking what it means to lead as the adaptive energy distribution company. This is a source of pride and frankly we don't plan on stopping. We're looking for people to contribute to our company's direction. Global Partners is a great opportunity for those looking to develop their career with a longstanding company motivated by what's next.With our recent game changers such asand, we are looking to continue responsible and innovative growth. No matter which area of the business you support or which brand you decide to advance within our food service concepts,, Ramuntos, D'Angelos, Subway, Aroma Joes, or even our convenience brands, XtraMart, Honey Farms, Fast Freddies, Mr Mikes, Alltown, Jiffy Mart, Gulf, Honey Dew, Mobil Mart, Verc, Convenience Plus Brands, we know your contributions will be extremely valued and rewarded.The Types of "Energy" You Bring

• You work from your heart, genuinely love to take care of guests, and demonstrate pride in your work.
• You display a guest come first mentality and showcase your exceptional guest service skills by providing pleasant greeting and parting remarks to everyone.
• You are confident and make eye contact with guests.
• You have superior relationship building skills and can establish a connection with guests and associates.
• You are trustworthy and responsible.
• You are detailed oriented and have excellent organizational skills.
• You defuse issues by utilizing problem solving techniques.
• You are a proven self-starter with demonstrated ability to make decisions.
• You direct others and prioritize tasks."Gauges" of Responsibility
  • Supervise employees making sure they are performing all the job duties implemented by management.
  • Coaching employees by giving them constructive feedback to help perform certain tasks.
  • Greet guests and provide an enjoyable shopping experience for everyone.
  • Adhere to the execution of established safety, security, quality and store operations policies, procedures, and practices.
  • Operate the point of sale pursuant to corporate standards; maintain proper cash levels.
  • Ensure all store housekeeping functions are completed (cleaning, dusting, sweeping, mopping, emptying trash etc).
  • Ensure the 24/7 execution of all guest service programs and processes.
  • Responsible for all cash processes which includes deposit preparation, lottery, gift cards, and checks where applicable.
  • Always replenishes products to ensure in-stock conditions.
  • Address inquiries and complaints from guests.
  • Check in external and internal vendors per established guidelines."Fuel" forYou -
    • Coins!We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job development.
    • Health + Wellness- Medical, Dental, Visions and Life Insurance. Along with additional wellness support.
    • The Road Ahead- We offer 401k and a match component!
    • Professional Development- We provide tuition reimbursement; this benefit is offered after 6 months of service.The GPS of our Interview Process
      • First thing first, if you're interested in the role, please apply.
      • The hiring manager will review your resume. If your experience would lend to this opportunity a recruiter or manager will contact you.
      • We conduct either in person or "in person" zoom interviews and provide additional interview information needed at that time.QUALIFICATIONS:
        • Must be available to work flexible hours that may include day, nights, weekends and or holidays
        • Must be efficient and organized
        • Must be at least 18 years of age to be considered for position.
        • Must have reliable transportation and a valid driver's license.
        • Ability to freely access all areas of the store including selling floor, stock area, and register area.
        • Ability to reach, bend, twist, stoop, kneel, crouch, climb and lift up to 25 lbs during a shift.
        • Work in intermittent temperatures (i.e. cooler, outside, etc.,).EDUCATION
          • High School Diploma or GEDResearch shows that many, especially women and marginalized people, are hesitant to apply for job if they don't check every box. If you are excited about this position, and think you could have an impact here, please apply anyway, even if you don't meet every point on the job description. We'd love to hear from you. Global is committed to attracting, developing and retaining a highly qualified, diverse and dedicated work force and maintains a zero-tolerance policy with respect to discrimination in its workplace. We consider applications for all positions without regard to age, ancestry, race, gender, color, religion or creed, marital status, national origin, citizenship, disability, military or veteran status, sexual orientation, gender identity and expression, genetic predisposition or carrier status, status as a victim or witness of domestic violence, sex offenses or stalking, prior record of arrest or conviction, unemployment status or any other classification or status protected by applicable state, local or federal law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-4000.

Keywords: Global Partners LP, Chesapeake , Guest Service Supervisor, Hospitality & Tourism , Chesapeake, Virginia