Guest Service Supervisor
Company: Global Partners
Posted on: November 13, 2023
Job Description: Now Hiring for Guest Service Supervisors -
Full-time and/or Part-time We are looking to add an Guest Service
Supervisor (GSS) to our family. Our GSS will be responsible for
driving top notch guest experience while facilitating the
completion of all store level tasks. We know you have many choices
when choosing where to work. And what you really want to know
before applying is, "What differentiates us from the rest? For over
75 years Global Partners has been delivering the energy, products
and services that make life better with its nearly 1600 locations!
This longevity and success begins and ends with people. We create
career paths and provide development programs for all roles in the
organization. We've also successfully developed community
integrated convenience stores where we are transforming the guest
experience and rethinking what it means to lead as the adaptive
energy distribution company. This is a source of pride and frankly
we don't plan on stopping. We're looking for people to contribute
to our company's direction. Global Partners is a great opportunity
for those looking to develop their career with a longstanding
company motivated by what's next. With our recent game changers
such as PaybyCar Contactless Payment and Renewable Diesel Fuel, we
are looking to continue responsible and innovative growth. No
matter which area of the business you support or which brand you
decide to advance within our food service concepts, Alltown Fresh,
Ramuntos, D'Angelos, Subway, Aroma Joes, or even our convenience
brands, XtraMart, Honey Farms, Fast Freddies, Mr Mikes, Alltown,
Jiffy Mart, Gulf, Honey Dew, Mobil Mart, Verc, Convenience Plus
Brands, we know your contributions will be extremely valued and
rewarded. The Types of "Energy" You Bring
- You work from your heart, genuinely love to take care of
guests, and demonstrate pride in your work.
- You display a guest come first mentality and showcase your
exceptional guest service skills by providing pleasant greeting and
parting remarks to everyone.
- You are confident and make eye contact with guests.
- You have superior relationship building skills and can
establish a connection with guests and associates.
- You are trustworthy and responsible.
- You are detailed oriented and have excellent organizational
- You defuse issues by utilizing problem solving techniques.
- You are a proven self-starter with demonstrated ability to make
- You direct others and prioritize tasks. "Gauges" of
- Supervise employees making sure they are performing all the job
duties implemented by management.
- Coaching employees by giving them constructive feedback to help
perform certain tasks.
- Greet guests and provide an enjoyable shopping experience for
- Adhere to the execution of established safety, security,
quality and store operations policies, procedures, and
- Operate the point of sale pursuant to corporate standards;
maintain proper cash levels.
- Ensure all store housekeeping functions are completed
(cleaning, dusting, sweeping, mopping, emptying trash etc).
- Ensure the 24/7 execution of all guest service programs and
- Responsible for all cash processes which includes deposit
preparation, lottery, gift cards, and checks where applicable.
- Always replenishes products to ensure in-stock conditions.
- Address inquiries and complaints from guests.
- Check in external and internal vendors per established
guidelines. "Fuel" for You -
- Coins! We offer competitive salaries and opportunities for
growth. We mean it! We have an amazing Talent Development Team who
create trainings for growth and job development.
- Health + Wellness - Medical, Dental, Visions and Life
Insurance. Along with additional wellness support.
- The Road Ahead - We offer 401k and a match component!
- Professional Development - We provide tuition reimbursement;
this benefit is offered after 6 months of service. The GPS of our
- First thing first, if you're interested in the role, please
- The hiring manager will review your resume. If your experience
would lend to this opportunity a recruiter or manager will contact
- We conduct either in person or "in person" zoom interviews and
provide additional interview information needed at that time.
- Must be available to work flexible hours that may include day,
nights, weekends and or holidays
- Must be efficient and organized
- Must be at least 18 years of age to be considered for
- Must have reliable transportation and a valid driver's
- Ability to freely access all areas of the store including
selling floor, stock area, and register area.
- Ability to reach, bend, twist, stoop, kneel, crouch, climb and
lift up to 25 lbs during a shift.
- Work in intermittent temperatures (i.e. cooler, outside,
- High School Diploma or GED Research shows that many, especially
women and other marginalized people, are hesitant to apply for job
if they don't check every box. If you are excited about this
position, and think you could have an impact here, please apply
anyway, even if you don't meet every point on the job description.
We'd love to hear from you. Global is committed to attracting,
developing and retaining a highly qualified, diverse and dedicated
work force and maintains a zero-tolerance policy with respect to
discrimination in its workplace. We consider applications for all
positions without regard to age, ancestry, race, gender, color,
religion or creed, marital status, national origin, citizenship,
disability, military or veteran status, sexual orientation, gender
identity and expression, genetic predisposition or carrier status,
status as a victim or witness of domestic violence, sex offenses or
stalking, prior record of arrest or conviction, unemployment status
or any other classification or status protected by applicable
state, local or federal law. If you have a disability and need an
accommodation to apply, please contact our recruiting department at
Keywords: Global Partners, Chesapeake , Guest Service Supervisor, Hospitality & Tourism , Chesapeake, Virginia
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