Billingual Assistant Executive Housekeeper - Kingsgate
Company: MasterCorp
Location: Williamsburg
Posted on: January 13, 2026
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Job Description:
Join Our Team at MasterCorp, Inc.! At MasterCorp, Inc., we
provide exceptional service and innovative solutions in the
hospitality industry. As a leader in our field, we believe in the
power of teamwork, integrity, and a commitment to excellence. Our
dynamic and inclusive workplace fosters growth, creativity, and the
opportunity to make an impact. We are looking for passionate and
driven individuals to join our team and help us continue to deliver
outstanding results for our clients. Start your hospitality career
with MasterCorp, the leader in housekeeping and hospitality
services! Join a team of dedicated, passionate individuals and
enjoy competitive pay along with a full benefits package. What
We're Looking For: Friendly, enthusiastic, and hard-working
individuals who are passionate about hospitality and committed to
providing exceptional service, ensuring guests feel safe and cared
for during their vacation. Position Overview: The Assistant
Executive Housekeeper (AEH) is a second level manager who plays a
key role in the management of the site housekeeping operations,
helping to meet quality standards and timeliness goals through the
directing of team members. The AEH is fully responsible for all
site operations in the absence of Executive Housekeeper (EH). This
position is responsible for assisting the EH in meeting site budget
and maintaining a positive working relationship with clients and
associates. They also help to ensure team members adhere to
established standards, and the site assets are maintained.
Essential Functions: Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. Create and post schedules by 5:00 PM every Thursday;
assigns daily tasks and assigns work to housekeepers, housepersons,
and supervisors. Adjust work of employees based on needs, callouts,
etc. Monitor daily work hours to ensure compliance with budgeted
hours. Follow directives of site leader in his/her absence
Exemplify a sense of urgency with entire team to ensure all units
get turned on time. Inspect rooms and common areas to ensure
cleanliness standards. Retrieve housekeepers to address any areas
that need to be re-cleaned. Conduct weekly report cards for
housekeeping staff and MSI reports of Supervisors. Contribute to
establishing a welcoming culture of engagement and inclusion.
Provide timely response to associate concerns by addressing them
directly or referring them to others who can assist. Provide
ongoing performance feedback to Housekeepers, Housemen, and
Supervisors. Consistently enforce established policies and
procedures. Coach housekeepers to reach productivity standards.
Assist in performance management of team members including coaching
and counseling team members. Recommend discipline and termination
of staff when necessary. Conduct performance reviews. Set recurring
schedule for MasterTalk and STS in accordance with established
SOPs; enthusiastically facilitates sessions engaging with staff at
all levels Conduct weekly training meetings with supervisors and
monthly meetings with all staff. Finalize the day in the Mastermind
system. Interview, select, and onboard new team members. Perform
new hire orientations for new team members; ensures 7-Steps to
Clean training is effectively delivered within established
guidelines. Build a positive rapport with the resort management
team and attends resort meetings. Manage inventory, conducting
weekly inventory counts and orders replenishments. Report unit
maintenance issues. Maintain vehicle maintenance logs. Assist in
solving guest complaints promptly. Conduct safety meetings and
ensures staff follows day-to-day safety rules and procedures.
Handle workers compensation issues and reporting. Work irregular
hours. Comply with Resort Operations 15 Non-negotiables without
fail MasterMind Mobile must be used to update room status updates
for all Housekeepers and Supervisors. Other duties as assigned.
Experience and Education Requirements: High School Diploma or
equivalent combination of education and experience Bachelor’s
Degree preferred Two years of experience directly related to the
job with progressive responsibility. A proven track record of
driving strong performance and key field operations metrics.
Language Skills: Effective written and verbal English
communication, bi-lingual Spanish a plus. Computer Skills: Working
knowledge of Microsoft Outlook, Word, PowerPoint, and Excel.
Travel: Rarely – on average 5% of travel on a quarterly basis A
valid driver's license will be required for certain locations. The
Assistant Executive Housekeeper is not limited to the
above-mentioned job description and may be requested to do
additional tasks as directed by MasterCorp Management. Equal
Opportunity Employer Statement: We are an equal opportunity
employer and value diversity at our company. We do not discriminate
on the basis of race, religion, color, national origin, gender,
sexual orientation, age, marital status, veteran status, or
disability status. ________________________________________ Thank
you for considering a career with MasterCorp, Inc. We look forward
to reviewing your application.
Keywords: MasterCorp, Chesapeake , Billingual Assistant Executive Housekeeper - Kingsgate, Hospitality & Tourism , Williamsburg, Virginia
