ChesapeakeRecruiter Since 2001
the smart solution for Chesapeake jobs

Asst Team Leader - Service

Company: Big Lots
Location: Chesapeake
Posted on: October 10, 2019

Job Description:

Description

Primarily responsible for all customer service, cashiering, and recovery-related functions and is accountable for customer service and operational standards within the store. Leads, directs, and actively participates in all customer-facing and service aspects of the store, including the support of front-end operations, and is responsible for the customer service and associate recognition programs. Responsible for associate staffing, training and development. When serving as the Manager on Duty, leads and provides direction to store associates performing all cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.

1.Leads and directs all activities related to cashiering, front-end and recovery functions according to operational and merchandising standards.

2.Leads and supervises the service team.

3.Responsible for all activities related to the achievement of customer service standards, training and the day-to-day operational tasks and operational standards, including recovery and merchandising preparation.

4.Drives staffing efforts in the store, including interviewing, selection, hiring and training of associates in collaboration with the other members of the store's leadership team. May complete performance evaluations as directed.

5.Administers appropriate disciplinary action to associates, including recommendations for termination, in partnership with the store leadership and in accordance with company guidelines.

6.Responsible for the supervision, maintenance, and compliance of all customer service and associate recognition programs. Completes training and follow up as needed.

7.Assists with store scheduling and payroll processes on a daily and weekly basis.

8.Establishes plans to accomplish store initiatives and achieve defined goals.

9.Utilizes company tools, reports, and feedback to effectively analyze trends and refine plans.

10.Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.

11.Serves in Manager on Duty role as needed including opening and closing the store. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

Qualifications

1.High School Diploma, GED, or equivalent work experience required. Must be 18 years of age.

2.Minimum three years retail management experience preferred.

3.Strong organizational, communication, leadership, presentation, and interpersonal skills required.

4.Strong decision-making and problem resolution skills required.

5.Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.

6.Availability to work a variable schedule of at least 40 to 45 hours per week, including nights, weekends, and holidays required.

7.Ability to travel between stores with some overnight stays required.

8.Demonstrated visual merchandising skills required.

9.Basic English literacy, math, and PC skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

Company Description:

What is it about Big Lots?From everyday consumables and housewares to toys and seasonal goods, Big Lots offers amazing values that other stores just can't match. Discover what makes Big Lots such an incredible place to shop, work for, invest in, and do business with.BIG opportunities. LOTS of potential.Our people make Big Lots a great place to shop - and a great place to work. We're looking for individuals who are committed to customer service and who want a career filled with opportunities, challenges and rewards.

Keywords: Big Lots, Chesapeake , Asst Team Leader - Service, Hospitality & Tourism , Chesapeake, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Overnight Baker
Description: Overnight BakerOur Overnight Bakers: ul li Bake the majority of a cafes fresh bread and pastries each night. li Ensure all breads and baked goods are prepared according to Paneras standards. li (more...)
Company: Panera Bread
Location: Suffolk
Posted on: 10/15/2019

Retail Sales Representative Part Time
Description: Retail Sales Representative Part Time Our company has the perfect opportunity for a candidate that looks forward to representing top brands. This part-time Retail Sales Representative
Company: Advantage Solutions
Location: Richmond
Posted on: 10/15/2019

CDL A Delivery Truck Driver- Up to $5,000 Sign on Bonus
Description: Company: Sysco Hampton Roads Location: US-VA-Suffolk Zip Code: 23435 Minimum Level of Education: Not Applicable Minimum Years of Experience: 0-1 Position Type: Non-Exempt Travel Percentage: 0 More information (more...)
Company: Sysco
Location: Suffolk
Posted on: 10/15/2019


Sous Chef
Description: Sous Chef Richmond, Virginia Why YOU could be the Key Ingredient br br Are you a passionate Sous Chef who loves to nurture people through a great meal If so, your talent will contribute to the (more...)
Company: Brio Tuscan Grille
Location: Richmond
Posted on: 10/15/2019

Overnight Baker
Description: Overnight BakerOur Overnight Bakers: ul li Bake the majority of a cafes fresh bread and pastries each night. li Ensure all breads and baked goods are prepared according to Paneras standards. li (more...)
Company: Panera Bread
Location: Virginia Beach
Posted on: 10/15/2019

Delivery Driver
Description: DescriptionBuckle up, hit the open road and start making hungry people happy as a delivery driver for Pizza Hut . That's right, we'll pay you to cruise around in your mobile office your car listening (more...)
Company: Pizza Hut
Location: Norfolk
Posted on: 10/15/2019

Current Students Only - Starbucks Barista
Description: As a Starbucks Barista, you'll contribute to our continued success by providing legendary customer service to all patrons. A Barista creates the Starbucks Experience for our customers by providing customers (more...)
Company: Starbucks
Location: Norfolk
Posted on: 10/15/2019

Full Time ER Valet Weekdays day and evening shift
Description: ABM, a leading provider of integrated facility solutions, is looking for a Valet. br The
Company: ABM Industries
Location: Richmond
Posted on: 10/15/2019

Earn up to $18 an hour - Grubhub Delivery Driver!
Description: br br Grubhub, the nation's leading online and mobile food ordering company, is looking for delivery drivers to deliver food from popular local restaurants. It's quick and easy to EARN BIG br (more...)
Company: Grubhub
Location: Chesapeake
Posted on: 10/15/2019

Customer Service work at Home Start TODAY !
Description: 1 Leading Healthcare and Dental Benefits Discount Company is seeking Health Representatives that
Company: MAH Benefits
Location: Chesapeake
Posted on: 10/15/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chesapeake RSS job feeds