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Payroll Advisor I, Norfolk, VA

Company: ADP
Location: Chesapeake
Posted on: June 21, 2022

Job Description:

ADP is hiring a Payroll Advisor.



Are you ready to join a company offering career advancement opportunities throughout your career journey?

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

Are you looking for an inclusive environment with a culture of collaboration and belonging?



If so, this may be an opportunity for you. Read on and decide for yourself.





As a Payroll Advisor servicing ADP's Professional Employer Organization (PEO) solution, where clients outsource their Human Resources functions to us, you will utilize your knowledge and resources to provide clients with specialized support and guidance to achieve their goals. You carry the weight of ADP's service reputation and client satisfaction in your hands.





Every day, you'll be the primary client liaison for all employer-level concerns and will provide first-level support predominately over the phone for several complex functional areas. It's critically important that our PEO clients remain compliant with all Federal, State, and Local employment and tax laws. As a result, Payroll Advisors must closely monitor, evaluate and, at times, prevent or redirect client actions. The level of complexity, attention to detail, and knowledge required far exceed that of non-PEO environments. Our top-ranked training will help to set you up for success!





To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.





A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc - Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the OneTen coalition to create one million jobs for Black Americans within ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos





Ready to #MakeYourMark? Apply now!





To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos





WHAT YOU'LL DO: Responsibilities





What you can expect on a typical day:





Be a Trusted Advisor and Problem Solver. You will use your wide breadth of expertise to help ADP's clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions and resolve issues. You will take the initiative to seek answers, solutions, and positive outcomes.





Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."





Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to help clients understand our products' value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training.





Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.





TO SUCCEED IN THIS ROLE: Required Qualifications



1-3 years of client and/or service experience.

You can work overtime hours during peak seasons.



A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:



Experience noted above, OR

Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

Keywords: ADP, Chesapeake , Payroll Advisor I, Norfolk, VA, Human Resources , Chesapeake, Virginia

Click here to apply!

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