NEW JOB OPENING AVAYA TELECOMMUNICATIONS IN RICHMOND, VA, USA!
Company: Rose International
Location: Virginia Beach
Posted on: May 4, 2024
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Job Description:
Job Description
Start: ASAP
End: 5/19/2025
Location: Richmond VA 23230
Telecommunications Analyst
Required Qualifications:
--- Avaya programming experience
--- Detailed understanding of call center technologies
--- Working with internal technical teams to help develop solutions
and integration with the telecom platform as required
--- Excellent communication skills (oral, written and
presentation), organizational and collaboration skills
--- Intermediate/Advanced knowledge and development of diagrams and
methodologies using Microsoft office toolset
--- Demonstrated ability to apply new technology concepts to a real
working environment
--- Most of the duties performed on a computer or phone with some
on-site support of the Richmond campus a must.
--- Knowledge of call recording solutions helpful. Verint
preferred.
Responsibilities:
--- Provide support of Call Center functionality, SIP trunk
support, as well as providing some off hours support of telephony
environment as required
--- Maintaining and programming a variety of Avaya products,
including Communication Manager, CMS, AES, Modular Messaging,
Session Manager and Verint Call Recording.
--- Setting up and maintaining telephony servers and verifying OS
patches are current, toll free number provisioning and SIP trunk
testing as requested by the business and helping team members with
complicated requirements
--- Hands on support to the local call center
--- Quickly analyze complex technical issues with minimal
supervision
Benefits:
For information and details on employment benefits offered with
this position, please visit here . Should you have any
questions/concerns, please contact our HR Department via our secure
website .
California Pay Equity:
For information and details on pay equity laws in California,
please visit the State of California Department of Industrial
Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, age, sex, sexual orientation, gender
(expression or identity), national origin, arrest and conviction
records, disability, veteran status or any other characteristic
protected by law. Positions located in San Francisco and Los
Angeles, California will be administered in accordance with their
respective Fair Chance Ordinances.
If you need assistance in completing this application, or during
any phase of the application, interview, hiring, or employment
process, whether due to a disability or otherwise, please contact
our HR Department .
Rose International has an official agreement (ID #132522),
effective June 30, 2008, with the U.S. Department of Homeland
Security, U.S. Citizenship and Immigration Services, Employment
Verification Program (E-Verify). (Posting required by OCGA
13/10-91.).
Keywords: Rose International, Chesapeake , NEW JOB OPENING AVAYA TELECOMMUNICATIONS IN RICHMOND, VA, USA!, IT / Software / Systems , Virginia Beach, Virginia
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