Content Writer [Hybrid Work]
Company: STI
Location: Richmond
Posted on: April 1, 2026
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Job Description:
Job Title: Content Writer Location: Richmond, VA 23219 Duration:
6 Months This position is hybrid, with the candidate needing to be
on-site AT LEAST 3 days/week Description: RIC - Content Writer The
Customer Service Division of DPU is seeking a skilled Process
Writer to develop creative and engaging content for various
operational areas. This includes job/desk aids, process reminders,
procedural checklists, FAQs, operating procedures, and other
relevant documentation. The ideal candidate will be proficient in
the Microsoft Suite, Teams, and possess a toolkit of modern
software applications to enhance content creation and distribution.
Key Responsibilities: Content Development: Create and manage
comprehensive documentation such as standard operating procedures
(SOPs), job aids, FAQs, newsletters, and other relevant content for
employee consumption. Collaboration: Meet with business owners and
front-line staff to understand business needs and translate these
into clear, actionable content. Work closely with internal
stakeholders to ensure alignment and consistency in messaging,
branding, and style. Editing and Quality Control: Edit existing
content to ensure voice, grammar, and style are consistent with
established branding and style guidelines. Framework Development:
Develop and maintain a standard operating procedure framework to
support consistent and effective content development. Regular
Updates: Review and update information on a daily, weekly, and
monthly basis to ensure all content remains current and relevant.
Updates and Maintenance: Stay up to date on operational changes and
ensure all content is current and relevant. Create and schedule
process reminders, distribute process changes, and other
time-sensitive information via Microsoft Teams for multiple
division channels. Content on Demand: Respond to urgent content
creation requests, delivering high-quality materials within tight
deadlines. Qualifications: Education: Bachelor’s degree in English,
Communications, Technical Writing, or a related field. Experience:
Minimum of 3 years of experience in technical writing, content
creation, or a similar role within a utility or operations
environment. Skills: Proficient in Microsoft Office Suite, Teams,
and Canva. Strong writing and editing skills with a keen eye for
detail. Ability to understand and translate technical information
into clear, concise documentation. Excellent communication and
interpersonal skills. Ability to work independently and manage
multiple projects simultaneously. High level of competence in
technology, including AI, website updating, OneDrive, and other
complex digital sharing tools. Preferred Qualifications: Experience
in the utility industry, particularly in water and gas operations.
Familiarity with modern software applications used in content
creation and distribution. Experience writing process and
procedures for customer service or a call center Experience writing
process and procedures for government or federal regulations.
Prefer candidate to have their own toolkit of authoring and content
creation tools.
Keywords: STI, Chesapeake , Content Writer [Hybrid Work], IT / Software / Systems , Richmond, Virginia
