Safety Service Patroller (Motorist Assistance & Traffic Control)

Company: Elizabeth River Crossings OpCo
Location: Portsmouth
Posted on: April 1, 2026

Job Description:

“ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.” POSITION SUMMARY: $19.50 hourly rate Provides incident management assistance, traffic control and motorist assistance for the Downtown/Midtown Tunnels under the general supervision of the Traffic Management Supervisor or other supervisory/management-level positions within the organization. *In an effort to provide a safe work environment, ERC has required all employees to be fully vaccinated unless a medical or religious accommodation is requested and approved. ESSENTIAL DUTIES AND ACCOUNTABILITIES: Performs field tasks associated with changing tires, issuing fuel, assisting motorists, directing and controlling traffic, in a safe and professional manner using appropriate traffic control techniques (hand signals, whistle, voice, etc.). Assists with the training of Patrollers. Provides guidance to others in support of emergency response. Compiles and submit concise, accurate reports to the Supervisor Observes and report all unusual occurrences. Remains alert, attentive and highly visible while on station. Assists Law Enforcement personnel, fire & rescue units, and maintenance personnel as needed in emergencies and routine operations. Provides security to the facility. Maintains professional demeanor and uniform appearance. Uses sound judgment and appropriate safety techniques to prevent unauthorized persons and vehicles from entering tunnel. Provides Control Room with up-to-date information regarding incidents/accidents and personnel/equipment needed. Keeps Safety Service vehicle clean and perform daily safety inspections Performs all duties in a safe manner and adhere to all laws governing vehicle operation; maintain safe driving record with zero preventable accidents. Performs other duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires completion of a high school diploma, general education degree (GED).A minimum of 2 years of experience in traffic operations, safety procedures, emergency response, and/or related functions. Prior experience working with, in or around heavy traffic is preferred. ESSENTIAL QUALIFICATIONS: Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others. Good customer service skills Ability to give oral instructions or directions Effective oral and written communication skills Ability to work under pressure Ability to remain calm and professional during routine and emergency situations Must be at least 18 years old Ability to obtain a VDOT Security Clearance Valid Virginia Driver’s License Ability to pass a Criminal History Background Check and drug screen PHYSICAL DEMANDS: This job is performed in at an Inspection Station and/or outdoors and requires frequent sitting, with occasional walking, standing, bending, and reaching. This job requires monitoring of traffic and hazard recognition. The employee must have distant visual acuity of at least 20/40 (Snellen) in each eye without corrective lenses or visual acuity separately corrected to 20/40 (Snellen) or better with corrective lenses, distant binocular acuity of at least 20/40 (Snellen) in both eyes with or without corrective lenses, field of vision of at least 70° in the horizontal Meridian in each eye, and the ability to recognize the colors of traffic signals and devices showing standard red, green, and amber. This job requires the use of a push-to-talk radio as the primary means of communication with the Control Room. The employee should be able to perceive a forced whispered voice in the better ear at not less than 5 feet with or without the use of a hearing aid or, if tested by use of an audiometric device, does not have an average hearing loss in the better ear greater than 40 decibels at 500 Hz, 1,000 Hz, and 2,000 Hz with or without a hearing aid when the audiometric device is calibrated to American National Standard (formerly ASA Standard) Z24.5—1951. Some heavy lifting is expected. Exertion of up to 35 lbs of force may be required. WORK ENVIRONMENT: This job is performed primarily indoors but will frequently require working outdoors. Exposure to loud noises, dust, dirt, heat, sparks, oil and smoke is possible. Working in and around high traffic volumes is also likely during emergency response situations. Work may be performed in a variety of climate conditions, including but not limited to severe cold and extreme heat. He/she must be able to navigate the jobsite and is expected to be able to comply with all safety regulations on the jobsite. SPECIAL REQUIREMENTS: This position is designated as essential and, as such, all duties associated with the job are required during emergency situations which may include but not limited to inclement weather, disaster response, and emergency operations. The position location is subject to change according to the needs of the organization. The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time. Elizabeth River Crossings OpCo, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation or any other category protected by federal, state or local laws.

Keywords: Elizabeth River Crossings OpCo, Chesapeake , Safety Service Patroller (Motorist Assistance & Traffic Control), Logistics, Transportation & Drivers , Portsmouth, Virginia