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Loan Center Member Service Representative

Company: ABNB Federal Credit Union
Location: Chesapeake
Posted on: November 16, 2020

Job Description:

Employee Perks

Competitive compensation with opportunities for annual raises and promotions

Community focused culture that allows networking and involvement in Hampton Roads and Parts of North Carolina

Employee Benefits (401k match / Company paid Short Term and Long Term Disability / Tuition reimbursement / Affordable health insurance options)

An employee-focused, diverse, and member relationship driven workplace environment

Job Overview

The Loan Center Member Service Representative assists members and potential members with their Credit Union needs over the telephone and via the internet; processes loan applications, explains services, sets up new accounts, responds to problems. The Member Service Representative processes and funds indirect loan applications, ensuring proper documentation and maintenance of Tracking Software and logs.

Major Responsibilities

Interviews members for loans, extensions, and releases of collateral and prepares for proper approval.

Funds and disburses approved indirect loans and ensures all stipulations are met.

Maintains tracking software and logs for indirect loans; assures that appropriate records are maintained and required reports are prepared.

Identifies cross-sell opportunities and cross-sells services to members.

Performs other related duties as assigned.

Position Requirements

A high school diploma or equivalent

One to three years of similar or related experience

Broad knowledge departmental operations, policies, and procedures

Excellent interpersonal skills to communicate effectively with auto dealers and employees

Analytical abilities to make decisions and resolve problems

Prior processing experience preferred

EOE/M/F/DISABILITY/VET

Human Resources will only contact qualified candidates upon receipt and review of your resume. No phone calls please.

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Keywords: ABNB Federal Credit Union, Chesapeake , Loan Center Member Service Representative, Other , Chesapeake, Virginia

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