Experience Owner
Company: USAA
Location: Chesapeake
Posted on: November 23, 2020
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Job Description:
Purpose of Job We are currently seeking a talented Experience
Owner. This position can be located in the San Antonio, Phoenix,
Tampa, Colorado Springs, Chesapeake office or 100% Remote Work
Environment. Responsible for creating and executing cross-channel experiences
and/or Business Deliverables. Understands the business performance
of the experience and its financial impact on the business.
Responsible for the risk, controls and mitigation strategies for
experiences through consistent use and application of existing
frameworks and follows documented risk and compliance policies and
procedures for all business activities. Identifies and manages
existing and emerging risks that stem from business activities and
ensures these risks are effectively identified, measured, monitored
and controlled. Job Requirements About USAA USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level. In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
to apply. USAA Careers - Award Winning Workplace (17 seconds) USAA Careers – World Class Benefits (31 seconds) Tasks: Manages experience lifecycle from conception to release,
iteration and maintenance, optimizing the outcome for the
product/experience while prioritizing work to ensure delivery to
experience expectations. Leverages human-centered design methodology with key
stakeholders, partners, and process owners to drive design
improvements for end users. Facilitates and drives the end to end ownership and management
of experiences and processes to members and/or employees. Aligns focus of stakeholders towards a unified experience that
serves Members’, Employees and business needs. Monitors Key Performance Indicators (KPIs), member insights, and
Key Risk Indicators (KRIs); ensures correct data and
instrumentation for the experience and related sub-processes; uses
data to improve experiences. Partners with Enterprise stakeholders to promote Member
experiences and/or Business Deliverables that are aligned to
strategic outcomes and compliance with applicable regulatory
requirements. Partners with process owners to ensure ongoing
documentation and process certification and experience(s) which
includes control plans, understanding the tools used in the
respective process or experience, identification and measurement of
metrics for success and adherence to applicable regulatory
guidelines. Identifies and manages existing and emerging CoSA and business
process risks across all activities and ensures these risks are
effectively measured, monitored and controlled. Understands acceptable performance limits and establishes and
leads management routines and control plans to monitor performance
and react accordingly when the process is out of acceptable
limits. Understands primary regulations commonly applicable to regulated
products and services. Minimum Requirements: Bachelor’s Degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
Degree. 6 years of relevant experience in product development,
marketing, strategy, digital, process, or user experience design
OR Master's Degree and 4 years of relevant experience in product
development, marketing, strategy, digital, process or user
experience design. *Qualifications may warrant placement in a different job
level* When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not be able to change your responses. Preferred Experience/Skills: P&C Insurance industry experience spanning across strategy,
distribution and operational areas. Proven track record of success working in a highly matrixed
environment across organizations. Working experience with identifying and documentation of Risk
and Controls. Working experience documenting and updating business process
maps. Working experience with Metric Stream Issue management tool. Working experience developing and testing Business Risk Control
Plans. Demonstrated experience leading technology, process and people
projects from discovery to execution. Experience facilitating human centered design sprints to solve
member, employee and/or business challenges. Demonstrated ability to influence others to achieve improved
member and/or employee experiences that deliver greater business
results. The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job. At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals. Relocation assistance is not available for this position. For Internal Candidates: Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
posting. Last day for internal candidates to apply to the opening is
11/05/20 by 11:59 pm CST time .
Keywords: USAA, Chesapeake , Experience Owner, Other , Chesapeake, Virginia
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