Public Safety Telecommunicator I

Company: City of Chesapeake Virginia
Location: Chesapeake
Posted on: April 4, 2021

Job Description:

Job Type: Full TimePosting Type: PublicNumber of Vacancies: 18Department: POLICEDivision: POLICE EOCRequisition Number: 202122PNumber of hours worked per week: 40 hours + Overtime as neededWork Schedule: Initial schedule is M-F 7:30 AM to 4:00 PM for 8-10 weeks in Basic Dispatch Academy ( BDA ); upon completion of the BDA , schedule will be rotating 12 hour shifts 6AM-6PM or 6PM-6AM fixed for 4 monthsWork Site Location: Public Safety Operations CenterPosition Driving Requirement: N - NeverPay Basis: Semi-MonthlyAdvertised Salary: $36, 525 - $48,396 (Depending on Qualifications)Job Description: Under general supervision, the selected candidate will be responsible for receiving, processing, relaying, and responding to emergency and non-emergency calls for assistance, as well as providing information and referrals for police, fire, emergency medical services and other public safety related matters; works on an assigned/rotation shift and overtime when operations necessitate; attend and successfully complete the Basic Dispatch Academy and On-The-Job ( OJT ) training, to include achievement of all required certifications and completion of OJT as designated by the Department of Criminal Services ( DCJS ) within a twenty-four (24) month period. This is an Alpha classified position requiring employees to work during inclement weather, catastrophic events, and major/emergency situations regardless of the City's operational status and is subject to respond immediately for duty. Essential Job Functions and Responsibilities: Operates a multi-line emergency telephone system for receiving and processing calls for Police, Fire, and Emergency Medical Services ( EMS ); utilize emergency telephone system as a telecommunication device for the deaf and hearing impaired ( TDD / TTY ) to receive and respond to a variety of emergency and non-emergency services and complaints; calms, reassures, and verbally interrogates callers to interpret, analyze and anticipate the effect of situations in order to resolve problems, provide requested information, or refer callers; apply professional communication techniques to calm emotional, irrational, irate, or reluctant callers; translates information to appropriate codes utilized by the agency; determine and assign level of priority and enter data to a computer aided dispatch ( CAD ) system for radio dispatch; performs Emergency Medical Dispatch and crisis intervention using Emergency Medical Dispatch software and/or cards to ask vital questions and provide pre-arrival instructions for emergency medical calls; monitors and operates a radio console and various radio frequencies to dispatch and coordinate public safety responses ranging from routine to critical; determines priority to dispatch calls; identifies appropriate number and type of equipment or apparatus to dispatch; queries, enters, modifies, and clears information in local, state, and national computerized databases to include Virginia Crime Information Network ( VCIN ), National Crime Information Center ( NCIC ) and the Department of Motor Vehicles ( DMV ) pertaining to arrest warrants, driver record and history, stolen property, other similar data and transmits relevant information to field units; monitors and responds to a variety of other technical systems and functions to include GPS equipped bait car, financial institution electronic pursuit tracking system; fire station alerting system, radio interoperability channels, and local/regional/national alerting and disaster notification systems; performs any other duties as assigned. Performance Standard: Demonstrate proficient knowledge of operations of telephony and computer aided dispatch systems, and thorough knowledge and understanding of operating procedures, operational orders, directives, policies, and procedures along with their application; maintain required certifications.Required Qualifications: VOCATIONAL / EDUCATIONAL REQUIREMENT : Requires a high school diploma, GED , or specialized vocational training in telecommunications. SPECIAL CERTIFICATIONS AND LICENSES : Special skills or equipment certification may be required. Must be a United States citizen or a lawful resident for the past 10 consecutive years. SPECIAL REQUIREMENTS : Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties. ADDITIONAL QUALIFICATIONS : Must be at least 18 years of age; and have a High School Diploma, GED , or specialized vocational training in telecommunications; be a US citizen or lawful resident for the past ten (10) consecutive years. Pass an initial Telecommunicator Job Skills related test to continue with the application process (no prior Telecommunicator experience is required; testing will evaluate skills such as decision making, multitasking, memory recall, data entry, typing skills and speed, oral comprehension, information process, cross referencing, etc.)Preferred Qualifications:
At least six (6) months of prior customer service or call center experience is preferred.
Job Open Date: 01/20/2021Job Close Date: 04/15/2021Open Until Filled: NoSpecial Instructions to Applicants: Chesapeake is an exceptional place to live, learn, work, farm, and play, and we are looking for an individual who exemplifies the City's CARE (courteous, attentive, responsive, and empowered) standards to join our team. PLEASE NOTE : MOST COMMUNICATION WILL OCCUR VIA EMAIL . Please ensure that you provide a valid email address. Upon submitting your application on CLICK , you will receive an email with detailed instructions on the next steps of the application process. Two sets of documentation are required during the process: The first is the Personal History Statement ( PHS ). This documentation must be accurately completed following ALL instructions. Any omitted information may result in disqualification from the employment process, even if it would not disqualify you if you had filled it in (i.e. failing to list a marijuana drug use from four years ago on a PHS will disqualify you even though the disqualification for marijuana drug use is within three years). Note: The PHS will not be accepted electronically. The second set of documentation includes the following required documents: birth certificate, ALL 3 credit reports, high school diploma or GED , social security card, DD-214 (if applicable), proof of automobile insurance, and driver's license or ID card. PI133166739

Keywords: City of Chesapeake Virginia, Chesapeake , Public Safety Telecommunicator I, Other , Chesapeake, Virginia