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Bilingual Customer Care Representative

Company: TEKsystems
Location: Chesapeake
Posted on: April 5, 2021

Job Description:

REMOTE POSITION - Must be in VirginiaBilingual Call Center Representative resolves customer related inbound inquiries (via calls, emails, voicemails) into the Call Center. He or she will continuously strive to provide not only the correct answer, but in a way that helps the inquirer clearly understand the resolution and feel supported and connected to our client. The Call Center Representative is responsible for documenting resolutions to all inquiries via an online inquiry tracking system. ------ Minimum 1+ years of call center/customer service experience--- Knowledge and understanding of general retail process and policies is a plus--- Demonstrated effectiveness in customer service and dealing with dissatisfied customers--- Demonstrated effectiveness working with contact center technology including but not limited to contact center tracking systems--- Multi-tasking in a fast paced, call center environmentExperience Level:1-3 years About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Chesapeake , Bilingual Customer Care Representative, Other , Chesapeake, Virginia

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