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Spa Coordinator

Company: Benchmark Hospitality
Location: Kitty Hawk
Posted on: May 3, 2021

Job Description:

Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

As a Spa Coordinator, you will work in a beloved resort with an amazing oceanfront location as you fill a support role in ensuring guest satisfaction through spa and retail services. You will be focused on optimizing each guest's experience by providing a warm, relaxing, personalized and incredibly friendly environment to every guest.

Job Description:

RESPONSIBILITIES

  • Properly open and close the Spa according to standard operating procedures.
  • Answer all telephone calls within in a timely manner and use guest's name when responding.
  • Schedule spa reservations for guests using guest's name at every opportunity. Explain/describe in detail Spa treatments, packages, services and facilities available in a timely, helpful and friendly manner.
  • Verify scheduling details and information with guest. Reconfirm day, time, type of treatment.
  • Use suggestive selling when scheduling treatments.
  • Maintain a clean and organized desk/lobby area. Be aware of retail area and maintain organization and all items priced.
  • Utilize Spa computers with skill and proficiency.
  • Handle guests concerns courteously, offer solutions, and follow through on all requests by guest until there is a satisfactory conclusion.
  • Maintain a Spa Desk bank as well as a safe, fully stocked, clean, and neat work area.

Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability Income*
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday/Sick PTO
  • Employee Assistance Program

Keywords: Benchmark Hospitality, Chesapeake , Spa Coordinator, Other , Kitty Hawk, Virginia

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