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Customer Service

Company: Food Lion
Location: Kitty Hawk
Posted on: May 3, 2021

Job Description:

PT Front End Sales Assistant - Bilingual Preferred - Food Lion
Job Location:

Primary Purpose:
To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities:

Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
Greet each customer and uses his or her name whenever possible
Avoid personal conversations with other associates when customers are present
Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
Ensure work station and front end area of the store has a neat and clean presentation
Maintains proper knowledge of all sales associate register functions and Front End accounting services
Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
Ensure the MVP savings center KIOSK is filled with paper and properly working
Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
Performs the task of the customer lead as needed to ensure service standards are maintained
Maintain alertness and calls for assistance when needed to service customers per service standards
Is courteous and helpful to other associates
Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
Adhere to all company guidelines, policies and standard practices
Observe and correct all unsafe conditions that could cause associate or customer accidents
Notify QA of any cleaning issues or maintenance required on front end
Successfully complete computer based training (CBT) and training aid courses
Perform all other duties as assigned

Qualifications:

High school graduate or equivalent preferred
Effective communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements:

Ability to use computers and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices and other written documents
BOTTLES where applicable: Move empty bottles and containers from the front end to the back room
Preferred:
Bilingual.

Auxiliar de Oficina Medio Tiempo (PT Front End Sales Assistant)

Responsabilidades:
Ayudar al supervisor del departamento de servicio al cliente y su auxiliar en mantener los altos estandares de la atencion al cliente en armonia con el manual del departamento de Servicio al Cliente. Maximiza las ventas por medio de un excelente servicio al cliente y minimiza la merma o perdida empleando adecuadamente las practicas estandar, Responsable por proveer la direccion e instruccion al asociado de ventas y asociado de atencion al cliente segun las instrucciones del supervisor del departamento de servicio al cliente. Se mantiene al dia con los procesos de la oficina y politica relacionada a los informes de dinero en efectivo, comprobacion de las cajas registradoras, cheques, manejo de transferencias por medio de Western Union, giros, Coinstar, sistema de auto cobre (donde aplique). Lleva a cabo las tareas y deberes del asociado de ventas y del asociado de servicios segun sea necesario. Esta descripcion se destina a describir las principales responsabilidades, la naturaleza y nivel general de los trabajos realizados por las personas asignadas a esta posicion. No tiene la intencion de ser una lista exhaustiva de todas las responsabilidades y competencias del Asociado del departamento de frutas y verduras.

Requisitos :
La habilidad de leer, escribir y realizar funciones basicas de matematicas.
La habilidad de cumplir con los estandares de productividad establecidos por Food Lion.
La habilidad de alcanzar, doblarse, agacharse y levantar 10 libras.
La habilidad de emplear la computadora de la tienda.
Haber completado con exito el entrenamiento en linea (CBT) y el curso de entrenamiento sobre practicas estandares.

Keywords: Food Lion, Chesapeake , Customer Service, Other , Kitty Hawk, Virginia

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