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Company: Dollar Tree Stores
Location: Chesapeake
Posted on: May 3, 2021

Job Description:

Systems Analysts - Support
Summary of Position (Job Purpose) - Major purpose and functions of the position.The IT Operations Systems Analyst is responsible for ongoing support of assigned enterprise applications and systems. The Systems Analyst will provide technical and functional support, and participate in technical initiatives related to assigned applications and systems.

  • Key Areas of Responsibility:
    • Administration, maintenance and support of assigned systems and applications, ensuring availability and performance
    • Proactive monitoring and management of systems to ensure optimum performance and function
    • Problem analysis and resolution
    • Participation in application enhancements that improve reliability and performance of applications
    • Organize and coordinate activities associated with installation, deployment, upgrade of software, and hardware relating to an application environment
    • Application performance delivery and service level tracking

Principal Duties and Responsibilities
  • Capacity planning, monitoring, and maintenance of designated systems
  • Identifying recurring issues/problems and providing recommendations to eliminate or reduce
  • Understand systems functions and business processes of designated systems
  • Work well with geographically diverse teams and users
  • Manage change control process for designated systems
  • Contribute to process development and best practices - looking at ways to improve resilience, performance levels, and supportability
  • Meet required security, audit and compliance requirements
  • Participate in on-call support rotation and act as Incident Commander when required
  • Facilitate management and resolution of complex incidents/problems. Perform root cause analysis follow-up, as required.
  • System Documentation
  • Participate in Disaster Recovery and IT Business Continuity processes and policies
  • Meet technical and business SLAs and Metrics
  • Manage to assigned and allocated expense and capital budgets
  • Work with Development/Build Team to ensure smooth transitions from system changes/updates & projects into daily operations

Minimum/Required Qualifications
  • 3+ years applications support experience
  • 2+ years experience working with Microsoft SQL Server databases and run queries.
  • 2+ years writing and/or maintaining scripting (PowerShell, Perl, etc.)
  • Experience with LDAP, Business Intelligence Tool (BOBJ, Crystal Reports), and Service Management Tool (ServiceNow)
  • Experience administering Red Hat Linux, including writing scripts to automate administrative tasks
  • Intermediate level understanding of SQL for various databases
  • Proven work experience as an Applications Support Analyst
  • Ability to work independently
  • Ability to lead cross-functional issue resolution resources
  • Excellent communication and interpersonal skills
  • Strong critical thinking and problem-solving skills in a fast paced environment
  • Understanding and interest in continuous process improvement
  • Customer oriented attitude and desire to help others succeed
  • Ability to learn and take ownership of new and/or existing systems and applications

Desired/Ideal Qualifications
  • Bachelors Degree in Computer Science, Computer Engineering or similar field
  • 5+ years applications support experience
  • Advanced level understanding of SQL for various databases
  • Advanced level experience with Scripting
  • Software Development experience
  • Experience on the IBM iSeries
  • Experience with JBoss, Java EE, and web application deployment and configuration strategies
  • Strong desire to learn/adapt newer technology
  • ITIL Certification

Keywords: Dollar Tree Stores, Chesapeake , SYSTEM ANALYST II, Other , Chesapeake, Virginia

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