Night Auditor/Guest Service Representative

Company: Benchmark
Location: Kitty Hawk
Posted on: May 3, 2021

Job Description:

Benchmarks company culture is central to our management philosophy. The companys stated purpose is to provide an entrepreneurial environment where determined people dare to create, share, and build futures.To be the benchmark by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.Job Description Summary:As a Night Auditor and Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. Your role will ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures.Job Description:The ideal candidate will: + Possess a genuine warm and caring personality with a passion for customer service.+ Demonstrate high integrity, attention to details, polished appearance with professional verbal and written communication skills.+ Enjoy working the 3rd shift demonstrating punctual attendance to work from 11 pm to 7 am with minimal supervision.+ Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.+ Optimize each guests experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.+ Be comfortable using a computer to learn Point of Sales (POS) systems accurately and confidently for cash and credit card business transactions.+ Have strong math and accounting skills.+ Ensure accurate and timely recording of daily outlet totals and that information is recorded properly.+ Perform daily backups on systems and perform any necessary maintenance when situations arise.+ Balance daily credit card postings.Note: Other duties as assigned by supervisor or managementBENCHMARK, a global hospitality company, is a trailblazer in the development, management, marketing and owner?advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.BENCHMARKS distinguished and proven reputation is deeply?rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry most authentic, enchanted, soulful, vibrant, unrivaled and memory?making experience.BENCHMARKS progressive Be The Difference culture and values are a cornerstone to the companys nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers mark of meeting excellence. www.benchmarkglobalhospitality.com

Keywords: Benchmark, Chesapeake , Night Auditor/Guest Service Representative, Other , Kitty Hawk, Virginia