CRC Specialist

Company: Southern Bank
Location: Chesapeake
Posted on: June 12, 2021

Job Description:

Job DescriptionPosition: Customer Service Representative I Reports to: Branch ManagerIndirectly Reports to: City Executive/Branch Operations ManagerReports to this position: NoneFLSA Status: Non-ExemptRole Summary: Perform a variety of customer services such as: opening new customer accounts, selling retail Bank products and services, reconciling accounts, servicing existing accounts and providing information about Bank services and help resolve account-related problems to meet customer needs.Specific job functions (Duties/Responsibilities):Perform all duties associated with opening, maintaining and closing Bank retail accounts per Bank policy guidelines.Actively sell and cross-sell Bank products and services in a professional manner. Display enthusiasm for Bank products and services. Maintain up-to-date knowledge of all Bank products and services. Identify customer needs and encourage use of Bank products and services.Assist customers with information requests or problem resolution in a timely, professional municate effectively with customers and potential customers as well as with internal Bank sure compliance with all legal and regulatory mandates as well as all Bank policies and procedures.As required, may function as a backup Teller and/or backup Loan Officer Assistant.Prepare miscellaneous control reports related to customer service role or branch operations.Perform other duties as assigned.JOB REQUIREMENTS:Knowledge/skills/Abilities required:Knowledge of community bank retail services and all such Southern Bank services.Knowledge of legal and regulatory requirements for Bank transactions and depository accounts activities.Ability to identify customer needs and sell Bank services.Excellent customer service skills including ability to handle difficult customer situations while remaining calm.Ability to pay attention to detail and concentrate in spite of distractions.Ability to make sound decisions and use good judgment based on Bank policy and procedure guidelines.Effective oral and written communication skills.Maintain a professional appearance and work area.Education/Experience requirements:High School diploma or general education degree (GED) or equivalent.Previous community Banking experience with new accounts preferred.One to two years of previous experience in customer contact or sales roles preferred.Capable user of standard office equipment/software applications.Cash handling experience preferred. Southern Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees.This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. Duties, responsibilities and expectations may be added, deleted; or changed at any time at management's discretion and this job description does not create an employment contract, implied or otherwise, other than an employment-at-will relationship.

Keywords: Southern Bank, Chesapeake , CRC Specialist, Other , Chesapeake, Virginia