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Administrative Assistant - Visual Merchandising

Company: Family Dollar Stores, Inc.
Location: Chesapeake
Posted on: June 12, 2021

Job Description:

General Summary: The Administrative Assistant is the primary customer service agent for Visual Merchandising. They are responsible for responding to all field team members calling or emailing the store support center with questions regarding planograms. They are also responsible for welcoming visitors to the Visual Merchandising Facility. Additionally, the Visual Merchandising Coordinator provides day to day administrative support to the 40+ team members in the Space Planning Department.Principal Duties & Responsibilities:Act as the single point of contact for Stores (8200+), District Managers, Area Operations Managers, Regional VPs, and Store Opening Project managers regarding planograms.Receive and respond to 6000+ calls and 4000+ emails annually.Resolve problems by clarifying field team member's concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Take complex field team orders using order systems and provide accurate information.Submit and process planogram material and sign orders using a Systematic Order System (Retek Mass Order Form)Collaborate with Visual Merchandising Specialists and Space Planning Analysts on solving problems and providing answers to field operation questions.Maintain SLAs.Work with mailroom and shipping partner on delivery confirmation for shipping claims and exception resolution.Oversee new hire "On-boarding" by submitting all necessary paperwork that includes ordering nameplates, assigning seating location, set-up of phone service and computer, access to required applications and troubleshooting issues that may arise as a result of On-boarding.Greet, log, and print badges for visitors and suppliers to the Visual Merchandising Building and Sample Store.Manage access to the Visual Merchandising Building and Ensure that visitors are escorted through Sample Store. Maintain office supply inventory; anticipate supply needs and manage supply order/procurement process. Any special projects as needed and passed down from the Retail Management team Position Requirements:Office work environment, 40+ work hours per weekMinimum Requirements:Education: High School Diploma, Associates Degree PreferredExperience: 3-5 years customer service and/or administrative work, preferably in a corporate environmentJob Related Skills: Call Center Experience; Professional Communications and Interpersonal skills via phone and emailComputer skills: Microsoft Word, Excel and Outlook. Google Docs and Retek preferred.

Keywords: Family Dollar Stores, Inc., Chesapeake , Administrative Assistant - Visual Merchandising, Other , Chesapeake, Virginia

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