Front Desk Supervisor @ Beachwoods Resort
Company: Diamond Resorts International
Location: Kitty Hawk
Posted on: October 8, 2021
Job Description:
JOB
SUMMARY
Under general supervision, the
Front Desk Supervisor assists the management team with overseeing
daily operations of Front Desk.
ESSENTIAL JOB
FUNCTIONS
-
Effectively handle incidents and
guest concerns in a timely professional manner to ensure high
levels of guest satisfaction. Alert management team of
potential serious issues.
-
Ensure quality assurance
standards of hospitality are provided to all members, owners, and
guests on property and/or via telephone.
-
Check in arriving guests and
check out departing guests.
-
Maintain necessary hard copies
of paperwork of daily operations, as needed.
-
Communicate with all required
internal departments including PBX, Housekeeping, Engineering, and
Security, as needed, via telephone and/or email.
-
Compute billing charges, collect
payments and provide change.
-
Ensure all pending arrival
information is accurate. Check rates and prepare for upcoming
arrival packets with necessary materials and
information.
-
Complete Front Desk Agent
checklist.
-
Perform property and room
inspections.
-
Ensure department policies and
procedures are being followed in regards to billing
reconciliation.
-
Monitor progress and completion
of work assignment by Front Desk team members.
-
Make recommendations to
management regarding development and corrective action of team
members.
-
Completes all required Company
trainings and compliance courses as assigned.
-
Adheres to Company standards and
maintains compliance with all policies and procedures.
-
Performs other related duties as
assigned.
EDUCATION
EXPERIENCE
SUPERVISORY
RESPONSIBILITIES
This position provides immediate
supervision to direct reports. Oversee and controls the work
performance of others in a close working relationship, often in the
same room or close proximity. A portion of the time may be
spent performing individual tasks similar to those performed by
direct reports. May participate in the interview, selection
and training processes as assigned. May be responsible for
assigning work to direct reports, reviewing results in accordance
to policies and procedures, and providing recommendations to
management.
LICENSE &
CERTIFICATIONS
SKILLS &
ABILITIES
This position requires the
capability to understand and follow both oral and written
directions as well as knowledge and usage of correct business
English and office practices. Must be able to communicate
effectively with others, analyze and resolve problems, maintain
effective working relationships, and interact successfully with
internal and external customers.
Specific skills and abilities
include, but are not limited to the following:
-
Computer proficiency in
Microsoft Word, Excel and Outlook.
-
Ability to
interpret and create policies, procedures and manuals.
-
Excellent customer service
skills.
-
Proficient in time management;
the ability to organize and manage multiple
priorities.
-
Ability to take initiative and
effectively adapt to change.
-
Recognizes an
emergency situation and takes appropriate action.
-
Able to establish and maintain a
cooperative working relation.
-
Ability to interpret and create
spreadsheets.
-
Able to use sound judgment; work
independently, with minimal supervision.
-
Strong analytical and problem
solving skills.
-
Able to perform a
variety of duties, often changing from one task to another of a
different nature, with impending deadlines and/or established
timeframes.
-
Competent in
public speaking.
-
Performs well with frequent
interruptions and/or distractions.
-
Cash handling skills (the
ability to count currency, make and count back
change).
ADDITIONAL
INFORMATION
Please note that Hilton Grand Vacations (HGV)
acquired Diamond Resorts International (DRI) as of August 02,
2021. If you apply to work at a Diamond Resorts company you
will be an applicant of a subsidiary of HGV. A transition to HGV
will occur as we integrate technology, systems and branding but it
will take time until our separate operating systems, employment
policies and benefits are fully integrated. As a result, for a
period of time, employees will receive correspondence and messaging
from Diamond Resorts as well as from HGV and related
entities.
US-North
Carolina-Kitty Hawk
Keywords: Diamond Resorts International, Chesapeake , Front Desk Supervisor @ Beachwoods Resort, Other , Kitty Hawk, Virginia
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