Associate
Company: HCL Technologies Ltd.
Location: Chesapeake
Posted on: November 16, 2021
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Job Description:
Job Description (Posting). * Being a CLIENT centric, lead and
ensure end user provisioning within agreed time and quality. * To
manage the overall operations and ensure that the standard of
services provided to Client have improved. * Manage Operations
during business hours from 8am local time and on occasions outside
business hours and at weekends. (1.) To provide support for on call
escalations and doing root cause analysis of given issue (2.) To
independently resolve tickets within agreed SLA of ticket volume
and time (3.) To adhere to quality standards, regulatory
requirements and company policies (4.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts (5.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum
rejected resolutions or Reopen Cases
Keywords: HCL Technologies Ltd., Chesapeake , Associate, Other , Chesapeake, Virginia
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