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Associate

Company: HCL Technologies Ltd.
Location: Chesapeake
Posted on: November 16, 2021

Job Description:

Job Description (Posting). * Being a CLIENT centric, lead and ensure end user provisioning within agreed time and quality. * To manage the overall operations and ensure that the standard of services provided to Client have improved. * Manage Operations during business hours from 8am local time and on occasions outside business hours and at weekends. (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Keywords: HCL Technologies Ltd., Chesapeake , Associate, Other , Chesapeake, Virginia

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