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Customer Service Coordinator

Company: ContainerPort Group
Location: Chesapeake
Posted on: January 9, 2022

Job Description:

CPG is currently Hiring a Customer Service Coordinator for our terminal in Norfolk, VA!We're looking for a Customer Service Coordinator to join our growing team at ContainerPort Group that focuses on delivering service that inspires!Our Customer Success Team is looking to add an energetic, well spoken, and patient problem solver to help drive the success of our customers. Your role is a very important part of driving success for our organization and ensuring our customers' expectations aren't just met but exceeded. You excel when our customers understand the value of using ContainerPort Group for their trucking needs.As a Customer Service Coordinator, you will act as an extension of our customers' own internal team and ensure they are always in the know on where, when, and how their freight is moving. You will work with customers to remove any barriers to their success and identify opportunities to help grow the partnership and expand business opportunities.This position is a first shift, Monday through Friday opportunity, and this employee will report directly to the Terminal Manager in Norfolk!As a Customer Service Coordinator, you will exemplify our core values day in and day out.Safety First. Every decision we make - big or small - is based on our commitment to safety.We are Family and endeavor to do the right thing by respecting others and abiding by the golden rule.We value Passion and professionalism.We are People Oriented and operate in a transparent, collaborative environment.We value Creativity and focus on delivering customer centric solutions.We create Positive Energy for our teams, families, customers, and suppliers - striving to develop lasting relationships.Your typical day looks like:Communicating quote rates and service capabilitiesProcessing orders as they arriveProviding information on shipment status, anticipated service failures, new pick-up and delivery times, and alternative solutions if applicableGathering feedback, identify trends, and bringing new ideas to improve the customer experienceEntering time sensitive order information accurately into computer systemsResponding to questions and requests as quickly as possible, making every effort to exceed customer expectationsEnsuring customer location and contact information is up to date and accurate in computer systemsPerforming other duties as requestedYou'll partner with an internal team of colleagues and our customers to develop and execute solutions for critical transportation and logistics problems. This is a hands-on, high execution role which requires excellent communication skills to become a true partner to our customers. You will be an advocate for our customers and bring their feedback and needs back to our internal team for discussion about how we can improve our capabilities and service.The ideal candidate will possess:Alignment with ContainerPort Group's mission, brand promise and core values.High school Degree / GED required.Exemplary customer service and interpersonal skills.Excellent verbal and written communication skills with the ability to convey information to customers in a clear, focused, and concise manner.Strategic thinker who is comfortable in a fast-paced, always-on, deadline driven environment.Ability to effectively prioritize and accurately execute time sensitive tasks.Proficiency with Microsoft Office (Excel, Word, Outlook, Teams, etc.).Preferred Qualifications:Previous transportation experienceExperience working with container freight transportationBenefits/Perks:Competitive compensationBenefits package:Medical, Prescription, Dental, VisionLife, AD, & Disability insuranceEmployee Assistance ProgramFinancial planning401(k) plan with up to 6% company matchPaid time offProfessional development & growth opportunitiesTuition assistanceCasual dress codeFlexible work arrangementsBonus EligibilityAbout ContainerPort Group:ContainerPort Group (CPG -) is an award-winning multimodal transportation company specializing in container drayage. Headquartered in Cleveland, Ohio, the company provides comprehensive container drayage and logistics solutions for customers throughout North America. With a focus on customer needs, a safe and dependable fleet of nearly 1,300 independent contract drivers, and a dedicated team of over 350 transportation experts, CPG has the tools, the talent, and the experience to move your freight. To learn more, contact us: in 1960, World Group is a leading American-owned NVOCC, freight forwarder, transportation, warehousing, and logistics organization. We move freight through the air, across the oceans, and over the roads, from anywhere. Find out how we can help get your freight where it needs to be by visiting our website: WE'RE GROWING - JOIN OUR WORLD GROUP COMMUNITY TODAY! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: ContainerPort Group, Chesapeake , Customer Service Coordinator, Other , Chesapeake, Virginia

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