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Outside Retention Representative - Cox Business

Company: Cox Communications Inc
Location: Chesapeake
Posted on: January 15, 2022

Job Description:

Primary Location: 1341 Crossways Blvd, Chesapeake, VA, USADivision: Cox CommunicationsJob Level: Individual ContributorTravel: NoSchedule: Full-timeShift: Day JobRequisition Number: 220382VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).Are you passionate about building relationships and interested in connecting local businesses with the technology they need? Do you want to be part of a hard-working, winning team where people love coming to work? Cox Business is currently hiring an Outside Retention Representative to consult with our existing clients to maintain their business and identify new opportunities.

What you will be doing:

  • Cold-call existing small to medium customers requiring contract renewals and generates new sales opportunities
  • Identify new sources of revenue for existing customer base
  • Develop and maintain consulting relationships to retain assigned base of existing customers
  • Work with Sales Engineer and/or Sales Support Team to address any issues regarding installation or service
  • Determine serviceability of client location and whether construction is required
  • Coordinate with other departments to resolve maintenance and billing problems
  • Manage own account portfolio, accurately forecasts business, tracks own performance, and develops plans to achieve and exceed sales goals
  • Make follow-up calls to customers to inform them of customer referral program.
  • Remain current on technical information regarding Cox Businesss services/solutionsWhats in it for you:
    • Medical, dental and vision benefits effective first date of employment
    • Free internet and other Cox discounted services (in applicable markets)
    • Work/life balance with flexible vacation policy
    • Reimbursements for gas and other travel related expenses; company-provided laptop and cellphone
    • 401(k) with enhanced company match
    • Career advancement across more than 300 businesses within the Cox Enterprises portfolio
    • Commitment to our communities through employee volunteer opportunities
    • Tuition Reimbursement, Corporate Discounts, and Flexible Spending AccountsQualifications:Minimum
      • 1 or more years of related sales experience
      • 1 year successful business-to-business outside sales experience with quotas and cold calling
      • History of success in meeting and exceeding sales goals
      • Ability to work independently in the field 50% of the week or more
      • Valid drivers license, good driving record, reliable transportation
      • Thorough knowledge of Windows-based PCs, Microsoft Office
      • Exceptional interpersonal and organizational skills
      • Ability to multitaskPreferred
        • BS/BA degree in related discipline strongly desired
        • 1 year technology or telecommunications sales experience
        • Experience with field sales, pipeline development, new lead generation and prospecting
        • Knowledge of local telecom market and local contacts
          Who We AreAbout Cox CommunicationsCox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.About CoxWe are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Keywords: Cox Communications Inc, Chesapeake , Outside Retention Representative - Cox Business, Other , Chesapeake, Virginia

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