Emergency Service Representative
Company: Sutherland
Location: Chesapeake
Posted on: May 8, 2022
Job Description:
Job Description:
We are hiring Emergency Service Representatives to deliver
exceptional service and solutions to customers through inbound
calls and chat in a high-energy environment. You will get to work
with leading technologies and systems while having a dedicated team
of leaders and peers to support you.
This is the job for you if:
- You excel at handling customer inquiries of varying types (i.e.
service requests, billing questions, energy conservation advice,
etc.)
- You are an active listener and can leverage probing question
skills to provide resolutions
- You have a strong attention to detail
- You bring an enthusiastic personality
What we offer:
- Competitive hourly rate - opportunities start at $15 per hour
but can vary by role
- Hours of Operation: Mon-Sun. Candidates must be available for a
40-hour work schedule within the hours of operation.
- +$1 shift premium if interested in working overnight
shifts
- +$1 premium for Spanish bilingual
- Medical, dental and vision benefits
- Paid training & PTO
- Advancement opportunities - 80% of our frontline leaders have
been promoted from within
- Additional pay incentives as well as monthly rewards &
recognition programs
- Employee Discounts
- EAP & Health and Wellness programs including a personal trainer
dedicated to Sutherland
Qualifications:
- Excellent verbal and written communication skills and are a
strong multitasker
- Bilingual in Spanish a plus
- Full time availability
- Driven by solving problems and meeting goals
- Familiar with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
Requirements to work from home:
- Excellent Internet connectivity:
- Internet access speeds of 2 Mbps upload and 10 Mbps download -
the faster the better!
- Wireless and/or satellite Internet Service Providers are not
compatible with our systems.
- Productive work environment:
- In-house network, and a hard-wired Internet connection capable
of continuously supporting outstanding call quality and high-speed
response rates.
- A quiet and distraction-free, secure place to work.
- A computer with:
- 1.6 Ghz Dual Core processor (the faster the processing
environment, the better)
- 8 GB RAM
- 10 GB available hard drive space
- One or more available USB ports (2.0 or greater)
- Sound/audio support
- Windows 10
- 2 - 20 inch monitors
- Wired Keyboard
- Wired Mouse
- A headset to use for training and meetings that is/has:
- USB
- Dual ear
- Noise-cancelling microphone
- A Smartphone (iOS or Android), 4 years old or newer, in which
you will be able and willing to download our app that will be
leveraged for company communications.
About us:
As a digital transformation company, Sutherland rethinks and
rebuilds processes for the digital age by combining the speed and
insight of design thinking with the scale and accuracy of data
analytics. We have been helping customers globally, across
industries from financial services to healthcare, achieve greater
agility through transformed and automated customer experiences for
over 30 years.
#SP
Associated topics: client, help desk, information technology,
information technology support, network, patient, support analyst,
support specialist, technical support specialist, technician
ii
Keywords: Sutherland, Chesapeake , Emergency Service Representative, Other , Chesapeake, Virginia
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