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Bank Teller

Company: Spectrum
Location: Nags Head
Posted on: May 8, 2022

Job Description:

SUMMARY : Serve as front line customer service representative to create extraordinary customer experiences. Perform general teller activities of receiving and paying out money.Keep records of money and negotiable instruments involved in a financial institution.Provide prompt, efficient, and friendly services described below.Recognize improper and suspicious transactions, using proper precautions to prevent loss.Assist customers with inquiries and direct them to the appropriate Bank departments when needed. OCCUPATIONAL DESCRIPTION AND TASKS: 1.Diligently adhere to Ozark Banks Mission Statement and Core Values. 2.Build customer relationships, provide outstanding customer service, answer customer inquiries and cross-sell bank products and services. 3.Explain, promote, or sell products or services such as money orders, cashiers checks, and gift cards. 4.Receive checks and cash for deposit to established DDA and Savings Accounts, verify amount, and examine checks for endorsements and negotiability. 5.Cash checks, pay withdrawals from savings accounts, and redeem savings bonds and certificates of deposit.Process cash advances. Transfer funds upon customer request.Receive payments on loans. Remove and process deposits from night depository. 6.Perform account maintenance such as name and address changes, stop payments, holds, close accounts etc. 7.Count, proof, and package currency and coin.Check for counterfeit bills, keep cash according to the standards set.Responsible for the security of the funds in their cash drawer. Meet the expectation of accuracy and daily balancing. 8.Be knowledgeable about all of the features of business and personal checking, saving, and CD accounts offered by Ozark Bank. 9.Endeavor to learn the new account process and the completion of loan applications. 10.Be familiar with Shazam access, PIN reset, and transaction history. Assist customers in completing debit card applications and hot carding Debit Cards when appropriate.Knowledgeable with Reg E in order to complete appropriate and accurate paperwork in a timely manner. 11.Foster cooperation and teamwork with all coworkers. 12.Be able to work at other locations based on circumstances and necessity. 13.Responsible for keeping up to date on federal and state regulations and BAI training. 14.Follow and adhere to security procedures, during shift and branch opening and closing procedures. 15.Be familiar with and adhere to Safe Deposit Box Procedures to safeguard the customers assets and limit the banks liability. Assisting customers with access to their box, monitoring the vault area, and closing a box. 16.Be familiar with Teller Capture Process, scanning work as needed. 17.Perform additional duties as assigned or required. SKILLS / EXPERIENCE/ KNOWLEDGE: Minimum one year cash handling and customer service experience. Strong attention to detail. Able to multi-task, work both independently and as a team, follow procedures, ensure security, and work in a fast-paced environment. Mathematics, clerical, customer service, oral and written communication, and personal computer skills. Able to find and resolve problem situations. EDUCATION REQUIREMENT: High School Diploma or equivalent. WORK ENVIRONMENT / PHYSICAL WORK CONDITIONS: Involved in work activities that include practical, hands-on problems and identify solutions to those problems. Work in an open, fast-paced environment. Ability to move, lift and carry 40 lbs. Ability to move and position self to perform tasks. Able to proactively seek out new duties and/or training opportunities to enhance knowledge and skills.by Jobble

Keywords: Spectrum, Chesapeake , Bank Teller, Other , Nags Head, Virginia

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