Inside Property Adjuster
Company: USAA
Location: South Mills
Posted on: May 11, 2022
Job Description:
Purpose of JobLet's do something that really matters.We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a meaningful way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special!Our Property Insurance Adjuster
role may be the career for you. There's a lot to learn, but the
journey is mapped out. Our comprehensive, fully paid six week
training program including class discussions, hands-on training,
e-learning modules, and instructor led guidance to help you support
our membership independently. We have multiple desk based positions
available for onsite or remote work situations. Preferred
candidates are expected to live within a commutable distance of one
of our offices in San Antonio, TX, Phoenix, AZ, Tampa, FL,
Chesapeake, VA, or Colorado Springs, CO.We are currently seeking
dedicated professionals for future property insurance adjuster
opportunities in 2022 with the desire to work a full-time schedule
after training. Typical work schedules are 9:00 am - 5:30 pm (local
time) Monday to Friday and may include some weekends. This is an
hourly, non-exempt position with paid overtime available. We have
new training classes starting every month.Job RequirementsAs a
Property Insurance Adjuster, you will work within established
guidelines and framework to investigate, evaluate, negotiate, and
settle moderate to complex property insurance claims presented by
or against our members. You will confirm and analyzes coverage,
recognize liability exposure and negotiate equitable settlements in
compliance with all state regulatory requirements. The ideal
candidate will possess strong virtual estimating skills for minimal
to low severity losses and/or reconcile estimates while working in
a telephone concentrated environment without physical inspection of
loss.Primary Responsibilities:
- Identifies and handles existing and emerging risks that stem
from business activities and the job role.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled.
- Follows written risk and compliance policies and procedures for
business activities.
- Handles assigned claims caseload comprised of claims with
moderate to complex damages. Updates initial reserve levels decided
by complexity. Leverages digital platform(s) to prepare
estimates.
- Partners with vendors and internal business partners to
initiate inspections and facilitate moderately complex claims
resolution.
- Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
resources. May identify and resolve potential discrepancies
resulting from unusual characteristics.
- Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
when appropriate.
- Determines coverage through analyzing investigation information
involving moderate to complex claim recommendation and
resolution.
- Communicates with insured about coverage and any issues that
arise. Determines and negotiates settlement amounts for damages
claimed.
- Maintains accurate and current claim file documentation
throughout the claims process for moderate to complex claims.
- Proficient knowledge of estimating technology platforms to
prepare claims estimates in order to handle moderate to complex
property insurance claims.
- Supports workload surges and/or Catastrophe (CAT) operations as
needed to include working significant overtime; may involve
deployment travel during designated CATs.
- Recognizes and solves obstacles that can occur in the claims
process without supervisory approval.Minimum Requirements:
- High School Diploma or GED
- 1 year of relevant property claims adjusting experience or 2
years relevant claims adjusting experience
- Successfully acquire Property & Casualty (P&C) adjuster
license and state registrations within 90 days of hire
- Developing knowledge of XactAnalysis, Xact Contents, or similar
tools and platforms
- Developing knowledge of property claims contracts and
interpretation of case lawPreferred Requirements:
- 2+ years relevant residential property claims adjusting
experience, to include personal property and dwelling
- Strong estimate writing skills using Xactimate, ClaimsX or
virtual estimating
- Experience scoping the loss, writing an estimate, and managing
loss
- Knowledge of homeowner property policies and endorsements
- Currently hold an active Adjuster license
- Prior experience working directly for a standard insurance
provider
- Industry designations such as AINS, CPCU, AIC, SCLA (or
actively pursuing)
- Experience in a call center environment
- US military service or military spouseWork From Home
Requirements:
- Broadband internet bandwidth must have minimum consistent
speeds of 25 Mbps download and 5 Mbps upload.
- This is not a mobile position and will require a desktop
computer set up (USAA provided) and hard-wired connection via an
Ethernet cable directly into your router (no Wi-Fi).
- Wireless and Satellite coverage is currently not approved.
- Able to provide workspace at home that is safe, suitable for
work, and a distraction free environment from background noises
that may distract USAA member customers.
- In some roles you will be expected to use a USAA provided
webcam for training.Compensation: USAA has an effective process for
assessing market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market position. The hiring range for this position
is: $46,000 - $82,900.Employees may be eligible for pay incentives
based on overall corporate and individual performance or at the
discretion of the USAA Board of Directors.Geographical
Differential: Geographic pay differential is additional pay
provided to eligible employees working in locations where market
pay levels are above the national average.Shift premium: Addressed
on an individual basis for applicable roles that are consistently
scheduled for non-core hours.Benefits: At USAA our employees enjoy
best-in-class benefits to support their physical, financial, and
emotional wellness. These benefits include comprehensive medical,
dental and vision plans, 401(k), pension, life insurance, parental
benefits, adoption assistance, paid time off program with paid
holidays plus 16 paid volunteer hours, and various wellness
programs. Additionally, our career path planning and continuing
education assists employees with their professional goals.To see
details on our outstanding benefits, visit USAA Total
Rewards.Relocation assistance is not available for this
position.
Keywords: USAA, Chesapeake , Inside Property Adjuster, Other , South Mills, Virginia
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