Inside Senior Property Adjuster
Posted on: June 23, 2022
Purpose of Job Let's do something that really matters.
We have an important mission: serving the members of the military
community and their families. It's both a chance to say thank you
and the opportunity to put your talents to work in a meaningful
way. To do it right, we need the right people. We're looking for
those who share our values of honesty, integrity, loyalty and
service. Because what we do is just as important as how we do
Come be a part of what makes us so special!
It is all about learning and growing.
Our Senior Property Insurance Adjuster role may be the career for
you. There's a lot to learn, but the journey is mapped out. Our
comprehensive, fully paid six week training program including class
discussions, hands-on training, e-learning modules, and instructor
led guidance to help you support our membership independently.
We have multiple desk based positions available for onsite or
remote work situations. Candidates are expected to live within a
commutable distance of one of our offices in San Antonio, TX,
Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs,
We are currently seeking dedicated professionals for future
property insurance adjuster opportunities in 2022 with the desire
to work a full-time schedule after training. Typical work schedules
are 9:00 am - 5:30 pm (local time) Monday to Friday and may include
some weekends. This is an hourly, non-exempt position with paid
overtime available. We have new training classes starting every
As a Senior Property Insurance Adjuster, you will work within
established guidelines and framework to investigate, evaluate,
negotiate, and settle moderate to large loss complex property
insurance claims presented by or against our members. You will
confirm and analyzes coverage, recognize liability exposure and
negotiate equitable settlements in compliance with all state
regulatory requirements. The ideal candidate will possess strong
virtual estimating skills for moderate to large severity losses
and/or reconcile estimates while working in a telephone
concentrated environment without physical inspection of loss.
Identifies and handles existing and emerging risks that stem from
business activities and the job role.
Ensures risks associated with business activities are effectively
identified, measured, monitored, and controlled.
Follows written risk and compliance policies and procedures for
Manage assigned claims caseload comprised of claims with complex
damages including specialty claims. Updates initial reserve
Partners with vendors and internal business partners to facilitate
complex claims. May also involve external regulatory coordination
to ensure appropriate documentation and compliance.
Investigates claim damages by conducting research from various
sources, including the insured, third parties, and external
Proactively identifies and engages in additional confirmation of
potential discrepancies involving complicated situations.
Serves as a resource for less experienced staff, providing informal
coaching as appropriate.
Identifies coverage concerns, reviews prior loss history,
determines and creates Special Investigation Unit (SIU) referrals,
Determines coverage through analyzing information involving complex
policy terms and contingencies.
Communicates with insured about coverage or any issues that involve
additional information or considerations regarding settlement
Determines and negotiates complex claims settlement and makes
recommendations to management for settlement amounts outside of
Maintains accurate and current claim file documentation throughout
the claims process for complex claims.
Proficient knowledge of estimating technology platforms to prepare
claims estimates in order to manage complex property insurance
Supports workload surges and/or Catastrophe (CAT) operations as
needed to include working significant overtime; may involve
deployment travel during designated CATs.
May act as an informal resource for team members with less
Recognizes and solves obstacles that occurs in the claims process
without supervisory approval.
May require limited travel to resolve claims and conduct in-person
High School Diploma or GED
2 years' relevant property claims adjusting experience of moderate
complexity that includes writing estimates involving dwelling and
Successfully acquire Property & Casualty (P&C) adjuster license
and state registrations within 90 days of hire
Proficient knowledge of Xactimate or similar estimating
Advanced knowledge estimating losses of moderate complexity
Proficient knowledge of property claims contracts and
interpretation of case law
Demonstrated negotiation, investigation, communication and conflict
Ability to travel 50-75% of the year (local & non-local) and/or
work catastrophe duty when needed
Developing knowledge of residential construction
Experience desk adjusting property claims involving DWG, APS and
ALE using virtual technologies such as ClaimsXperience
Experience handling large loss complex claims (i.e., vandalism,
malicious mischief, foreclosures, earth movement, collapse,
Insurance industry designations such as AINS, CPCU, AIC, SCLA (or
Xactimate Level 1 and/or Level 2 certification
Currently hold an active Adjuster License
US military service or military spouse
Physical Demand Requirements:
May require the ability to crouch and stoop to inspect confined
spaces, to include attics and go beneath homes into crawl
May need to meet all USAA safe driving requirements including
verification of driving record through MVR & possession of valid
May require the ability to lift a minimum of 35 pounds to include
lifting a ladder in and out of the trunk of a car.
May require the ability to climb ladders and traverse roofs, this
includes the ability to work at heights while inspecting roofs and
Work From Home Requirements:
Broadband internet bandwidth must have minimum consistent speeds of
25 Mbps download and 5 Mbps upload.
This is not a mobile position and will require a desktop computer
set up (USAA provided) and hard-wired connection via an Ethernet
cable directly into your router (no Wi-Fi).
Wireless and Satellite coverage is currently not approved.
Able to provide workspace at home that is safe, suitable for work,
and a distraction free environment from background noises that may
distract USAA member customers.
In some roles you will be expected to use a USAA provided webcam
Compensation: USAA has an effective process for assessing market
data and establishing ranges to ensure we remain competitive. You
are paid within the salary range based on your experience and
market position. The hiring range for this position is: $60,300 -
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
Geographical Differential : Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
Shift premium: Addressed on an individual basis for applicable
roles that are consistently scheduled for non-core hours.
Benefits: At USAA our employees enjoy best-in-class benefits to
support their physical, financial, and emotional wellness. These
benefits include comprehensive medical, dental and vision plans,
401(k), pension, life insurance, parental benefits, adoption
assistance, paid time off program with paid holidays plus 16 paid
volunteer hours, and various wellness programs. Additionally, our
career path planning and continuing education assists employees
with their professional goals.
To see details on our outstanding benefits, visit USAA Total
Relocation assistance is not available for this position.
Keywords: USAA, Chesapeake , Inside Senior Property Adjuster, Other , Moyock, Virginia
Didn't find what you're looking for? Search again!