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Customer Service Representative

Company: Sutherland
Location: Chesapeake
Posted on: August 4, 2022

Job Description:

Job Description:

Are you a natural communicator and a great listener? Do you thrive on a team that's focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their frustrations?

Our Chesapeake office has grown exponentially, and this could be a great opportunity to join our fun-loving team, onsite, and help develop this expanding business. Our center is open 7 days per week (8AM-10PM, Monday-Friday and 9AM-10PM Saturday and Sunday) and we are seeking individuals to join us on the 12PM-9PM as well as the 1PM-10PM shifts. Training will take place, 12-9PM, Monday-Friday.

The Role:

As a Customer Service Representative, you'd deliver exceptional service and solutions to customers through inbound call regarding billing inquiries, questions and issue resolution. You'd work with top technologies and systems while having a dedicated team of leaders and peers to support you. And, while experience with successfully meeting sales goals and targets would give you jumpstart, we provide robust training to ensure that all of our representatives are set up for success.

At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background - we celebrate and embrace our diversity, whole-heartedly.

What we offer:

  • Competitive starting pay of $17/Hourly with monthly incentives, PTO, 401k, and paid training
  • Medical, dental, and vision benefits, EAP, health and wellness programs, and more
  • Advancement opportunities - 80% of our frontline leaders have been promoted


    • Must have completed high school or equivalent
    • Must have at least one-year experience in customer service
    • Must be able to work onsite in our Chesapeake, VA office
    • Must have fulltime, open availability to be scheduled any day, Sunday-Saturday

      Associated topics: answer, call, call center, client service, customer order, guest, phone call, service representative, support specialist, trouble resolution

Keywords: Sutherland, Chesapeake , Customer Service Representative, Other , Chesapeake, Virginia

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