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Tech Support Rep III - Camera Video (CPS) Pro Support **Remote Hybrid**

Company: Canon Info Technology Services
Location: Chesapeake
Posted on: August 7, 2022

Job Description:

US-VA-Chesapeake - US-NM-Albuquerque - US-OH - US-IN - US-WV - US-TN - US-NC - US-KY - US-TN - US-TX - US-FL - ... Canon Info Technology ServicesRequisition ID: 27365Category: Customer Service/SupportPosition Type: Full-TimeOverviewNow accepting applications from residents of the following states: New Mexico, North Carolina, Kentucky, Tennessee, Virginia, Texas, Florida, Georgia, Ohio, Indiana, and West Virginia.Passionate about photography?Join a team of highly skilled, courteous, and friendly customer service professionals who are trained to be the voice and heart of Canon products. We trust and empower our team members to explore our customer's needs and assist them in finding the perfect solutions. Apply now for this exciting opportunity and inquire about how to become a part of our Canon Family.We support personal goals and lifestyles with a variety of scheduling options. An array of benefits fill in the gaps, with offerings like extensive health care (medical, dental, vision, and life insurance), company paid holidays, paid vacation and sick time, 401(k) with company match, tuition reimbursement, company store discounts, and more!Apply now for this exciting opportunity and inquire about how to become a part of #TeamCanon.Schedules Available:1) 12:45am - 9:15am M/Tu/Th/F/Sat (Wed/Sun off)2) 6:00pm - 2:30am M/Tu/F & 5:00pm - 1:30am Sat/Sun (Wed/Thurs off) ResponsibilitiesResponsible for answering telephone and written inquiries from Canon Professional Services (CPS) Video and SLR customers regarding professional level products. Take overflow calls for these same products from advanced amateurs and professionals. Analyze problems with hardware and software products to identify problem areas and recommend possible solutions. Recommends solutions to customer application questions. Maintains log of problems using CRM application so that recurring problems can be reported. TSR IIIs are expected to maintain the highest level of professionalism and create a positive impression of Canon and their department.- Provides technical support to professional Video and SLR customers via telephone and written communication (direct and escalated contacts)- Works on problems of diverse scope where analysis of situation requires evaluation of identifiable factors- Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions- Enters call information into call tracking database- Assists in testing and evaluation of current and new products- Attendance is an essential function of the job Qualifications- An Associates Degree is required or post high school technical or specialized education which may be obtained in the first two or three years of college technical school or business school- Three to five years related experience- General computer knowledge- Demonstrated verbal and listening skills- Ability to work Holidays- Attendance is an essential function of the job *** Current CITS employees preferred for all internal postings *** Company OverviewCanon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, . Workstyle DescriptionHybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs. Posting Tags#PM21PI187829033

Keywords: Canon Info Technology Services, Chesapeake , Tech Support Rep III - Camera Video (CPS) Pro Support **Remote Hybrid**, Other , Chesapeake, Virginia

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