Representative, Tech Support I
Company: Canon Careers
Location: Chesapeake
Posted on: January 27, 2023
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Job Description:
Passionate about Tech Support?Join a team of highly skilled,
courteous, and friendly customer service professionals who are
trained to be the voice and heart of Canon products. We trust and
empower our team members to explore our customer's needs and assist
them in finding the perfect solutions. Apply now for this exciting
opportunity and inquire about how to become a part of our Canon
Family.We support personal goals and lifestyles with a variety of
scheduling options. An array of benefits fill in the gaps, with
offerings like extensive health care (medical, dental, vision, and
life insurance), company paid holidays, paid vacation and sick
time, 401(k) with company match, tuition reimbursement, company
store discounts, and more!Apply now for this exciting opportunity
and inquire about how to become a part of our Canon
Family.Successful candidates will provide positive and professional
support to Canon customers via telephone and respond to written
inquiries pertaining to Canon Printer products. Tier I HSG Laser
Printer Support Representatives are passionate about photography,
are extremely knowledgeable and are expert problem solvers when it
comes to printers and associated technologies. Successful
candidates will Analyze challenging issues with hardware and
software, to help identify problem areas and recommend possible
solutions to our customers. Customer interactions and resolutions
are documented via our easy to use CRM applications so that
recurring problems can be reported, analyzed and escalated as
necessary. Tier I HSG Laser Printer Support Representatives are
expected to maintain the highest level of professionalism and
create a positive impression of our support offerings as well as
the Canon brand.-In addition to a high school diploma, specialized
or technical knowledge is needed which may be obtained in high
school business or shop courses or by a relatively brief period of
intensive post-high school education- Two to four years of related
experience in a PC environment, with demonstrated knowledge of PC
Operating systems such as Windows and/or MAC is required- Excellent
verbal and written communication skills- Bilingual in English &
Spanish a plus- Attendance is an essential function of the job-
Must have reliable high-speed internet and PC**We comply with all
applicable federal, state, and local laws, regulations, orders, and
mandates, including those we may be required to follow as a federal
government contractor/subcontractor.We are required under federal
law to invite you to voluntarily self-identify in various
categories. Relevant forms will be included at several steps in the
recruitment process.Please note that this is a customer-facing role
and requires compliance with customer policies and protocols, which
may include COVID-19 vaccination and other measures relating to
COVID-19.**Canon Information Technology Services, Inc. - The
environment at Canon ITS is energetic and diverse. Our team is
comprised of a wide variety of people in positions that help our
employees grow and develop their careers. Statement of Policy on
Equal Employment Opportunity Canon is committed to providing equal
employment and advancement opportunities to all qualified persons
without regard to race, sex, marital status, sexual orientation or
affectional preference, color, religion, national origin, age,
disability, or veteran status, unless a bona fide occupational
qualification exists. Our commitment is to assure full opportunity
for all employees in order that they may achieve their highest
potential and to assure progressive employment practices that
conform to the letter and spirit of federal, state, and local laws
regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without
regard to race, color, religion, sex, age, sexual orientation,
disability or national origin. Base decisions on employment so as
to further the principle of equal employment opportunity. Ensure
that promotion decisions are made in accordance with the principles
of equal employment opportunity by imposing only valid requirements
for promotional opportunities. Ensure that all other personnel
actions (such as compensation benefits, transfers, layoffs, company
sponsored training, education, tuition assistance, social and
recreation programs) will be administered without regard to race,
color, religion, sex, age, sexual orientation, disability or
national origin. Workplace Accommodation Request - HR Accessibility
- Reasonable Accommodation Canon I.T.S. is committed to the
employment and advancement of qualified disabled veterans and other
individuals with disabilities. If you feel you require a reasonable
accommodation to apply for a position with Canon I.T.S., please
call our Toll-free TDD Support Line for the Hearing Impaired Monday
- Saturday (excluding holidays) at 1-866-251-3752, Eastern time
from within the US. For all other reasonable accommodation
requests, please call 757-579-7127. You will be asked to provide
information on the open position you are applying for online and
the details on the reasonable accommodation you are requesting. Pay
Transparency Policy Statement The contractor will not discharge or
in any other manner discriminate against employees or applicants
because they have inquired about, discussed, or disclosed their own
pay or the pay of another employee or applicant. However, employees
who have access to the compensation information of other employees
or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information,
unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the
employer, or (c) consistent with the contractor's legal duty to
furnish information. Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies Canon ITS typically recruits
candidates directly, rather than through a third party recruiting
firm or agency. Canon ITS will pay a recruiting fee only when a
candidate is submitted for consideration to our company through our
applicant tracking system, by direct invitation of Canon ITS, and
if Canon ITS has a contract with the recruiter. Canon is proud to
be an equal opportunity employer. Minority/Female/Individuals with
Disabilities/Protected Veterans. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, national origin, disability or protected veteran
status. To read more about employment discrimination protections
under federal law, click here.
Keywords: Canon Careers, Chesapeake , Representative, Tech Support I, Other , Chesapeake, Virginia
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