Technical Specialist
Company: Volvo Group
Location: Chesapeake
Posted on: March 16, 2023
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Job Description:
Position Description
The Volvo Penta vision is to be the world leader in sustainable
power solutions, and world-leading supplier of engines and complete
powers systems for marine and industrial applications. We have a
history of innovation and enjoy strong market positions based on
our current product and service offer with customers in over 130
countries around the world. Volvo Penta is a world-leading supplier
of engines and complete power systems for marine and industrial
applications - both at land and sea.
The Product & Customer Support Department for Volvo Penta Region
Americas (VPA)-headquartered in Chesapeake, Virginia-is responsible
for technical support, warranty administration and consumer
relations for gasoline and diesel engine products for OEMs, power
centers, boat dealers and end users. Distribution of technical
information, authorization of major warranty repairs, claim and
registration processing, and resolution of end user issues are the
major functions of this department.
We are now looking for a Technical Specialist to join our amazing
team here in Chesapeake!
What is the Job?
In this role, you will responsible for responding to and managing
requests for technical support and information from Volvo Penta
dealers, OEMs, customers, and internal personnel regarding
application, troubleshooting and repair of all Volvo Penta Marine
and Industrial engines, electric and hybrid drive systems,
transmissions and control systems via CRM, telephone, email, or
other electronic communication. Some of your core responsibilities
will include:
As a Volvo Penta employee you will be afforded the opportunity to
work with some exceptionally skilled colleagues and experience some
truly exciting challenges that will benefit you both professionally
and personally.
Do you like troubleshooting and problem resolution?
To be successful in this role, we need someone who has expert level
knowledge of troubleshooting and repair of gasoline, diesel, and
electric and hybrid drive systems in marine and/or industrial power
applications. We would like for you to be process driven as you
will need to be able to work within existing processes to include
actively identifying and implementing process improvements, as well
as creating new processes when needed with the goal of improving
efficiency and results within the team.
Having in-depth knowledge of retail marine leisure, marine
commercial, and/or industrial service trade practices and
activities via direct experience or extensive dealer interaction
will give you an edge as will having knowledge of alternative
powertrain technologies within a related industry such as
electrification, hybrid technology, alternative fuels, and
complementary systems related to connectivity, remote diagnostics,
etc.
The Basics
As with all of our positions here in Volvo Penta, you will need
experience with Microsoft Excel, PowerPoint, Word, and Outlook as
well as familiarity with diagnostic programs for
troubleshooting.
As you will be directly responsible for relaying complex technical
concepts and instructions when assisting our customers, excellent
communication skills are necessary as is the need for fluency in
speaking and writing English in order to communicate successfully
with internal and external stakeholders at different levels of the
organization.
Education
This position requires:
Are you ready to join our team?
We are an outstanding, values-driven work culture... and our work
is challenging and rewarding! We were recently awarded "A Great
Place to Work" certification two years in a rows, and our employees
can attest that Volvo Penta is a great place to work! We experience
relationships built on trust and respect, change and innovation,
passion, exceptional performance, and a strong commitment to
customer success!
We also offer:
If you are interested in being part of a team focused on innovation
and success, and feel that this opportunity is for you, we invite
you to apply to become a Technical Specialist with our team. We
look forward to meeting you!
Disclaimer: The above statements are intended to describe the
general level of work being performed by persons assigned to the
classification. They are not intended to be construed as an
exhaustive list of responsibilities, duties and skills required of
the job. Printed copies may not be the most current. Volvo Group
North America is an Equal Opportunity Employer and Affirmative
Action employer. E.O.E./M/F/D/V
About us
The Volvo Group drives prosperity through transport solutions,
offering trucks, buses, construction equipment, power solutions for
marine and industrial applications, financing and services that
increase our customers' uptime and productivity. Founded in 1927,
the Volvo Group is committed to shaping the future landscape of
sustainable transport and infrastructure solutions. Countless
career opportunities are offered across the group's leading brands
and entities that share a culture of Trust, Passion, High
Performance, Change and Customer Success.
www.volvogroup.com/career.
With Volvo Penta, a world-leading supplier of engines and complete
drive systems for marine and industrial applications, you will be
part of a global and diverse team of highly skilled professionals
who works with passion, trust each other and embraces change to
stay ahead. We make our customers win.
Keywords: Volvo Group, Chesapeake , Technical Specialist, Other , Chesapeake, Virginia
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