Specialist, Training
Company: Canon Info Technology Services
Location: Chesapeake
Posted on: March 20, 2023
|
|
Job Description:
US-VA-Chesapeake
Canon Info Technology Services
Requisition ID: 28642
Category: Education/Training
Position Type: Full-Time
Overview
The Training Specialist (TS) will have responsibility for
instructional delivery in both Technical and Service and Support
areas. In addition to facilitating multiple training classes either
on site or through distance learning, based on product families,
the TS works with the various business partners (i.e. Learning and
Development, TSEs, Contact Center) and other specialized business
groups to develop instructional materials which contribute to the
professional development and engagement of Canon's employees.
For both on site and distance learning, he/she will coordinate,
schedule, ensure room set up, and administer training programs and
calendars, as well as participate in measuring the effectiveness,
impact and application of new skills. The instructor will engage in
various feedback venues to gather information directly from
classroom participants and adapts that feedback to ensure training
is optimized. Up to 20-30% travel may be required to support
business needs.
Responsibilities
- Conduct training activities, on site and through distance
learning for both technical and Service and Support areas, as
assigned including the development, design and updates to training
programs to ensure alignment with business objectives
- Set up classroom/lab environments to meet each training need to
include audio/video, product, telecom, network, training materials,
distance learning, and computer for agents and trainer
- Maintain a positive learning environment; incorporate interactive
learning activities; treat all students professionally and with
respect; follow course outline/ facilitator's guides, pacing
activities to fit the available time
- Ensure student adherence to policies, attendance, practices and
performance standards established by the Training department and
CITS
- Contribute to the design of instructional materials used in the
learning environment, learning activities, job and performance
aids; utilize industry recognized instructional techniques; align
learning activities with organizational goals and needs; follow
departmental format guidelines; develop alternate instructional
delivery methods; meet instructional delivery milestones; monitor
and incorporate technical and operational data into course
content
- Solicit feedback regarding value and effectiveness of training
courses; report on evaluation information; incorporate evaluation
feedback into course content and instructional techniques
- Track and report on training activities; track and maintain
training equipment; utilize technology to enhance productivity;
create, enable and facilitate training events as needed
- Serve as performance consultant to Supervisors, team coordinators
and TSRIIs; coach and mentor trainees in pursuit of performance
goals while in an instructional environment
- Demonstrated teamwork skills to collectively complete assigned
tasks. Observes training classes and workshops conducted by other
designated instructors in order to evaluate effectiveness of
instructor and curriculum content, and to provide quality
constructive feedback.
- Other duties as assigned to assist the department and CITS to
reach its performance objectives
Qualifications
- Requires an Associate's Degree or post high school technical or
specialized education which may be obtained in the first two or
three years of college technical school or business school. However
a BA or BS in business, IO psychology, training or education is
preferred.
- Facilitation certification required within 1 year of position
obtainment. 15 hours of advance continuing educations required with
the first two years of job obtainment
- A minimum of two-four years progressively responsible training
experience
- Excellent oral communication
*** Current CITS employees preferred for all internal postings
***
Company Overview
Canon Information Technology Services, Inc. - The environment at
Canon ITS is energetic and diverse. Our team is comprised of a wide
variety of people in positions that help our employees grow and
develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement
opportunities to all qualified persons without regard to race, sex,
marital status, sexual orientation or affectional preference,
color, religion, national origin, age, disability, or veteran
status, unless a bona fide occupational qualification exists. Our
commitment is to assure full opportunity for all employees in order
that they may achieve their highest potential and to assure
progressive employment practices that conform to the letter and
spirit of federal, state, and local laws regarding equal employment
opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without
regard to race, color, religion, sex, age, sexual orientation,
disability or national origin.
Base decisions on employment so as to further the principle of
equal employment opportunity.
Ensure that promotion decisions are made in accordance with the
principles of equal employment opportunity by imposing only valid
requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation
benefits, transfers, layoffs, company sponsored training,
education, tuition assistance, social and recreation programs) will
be administered without regard to race, color, religion, sex, age,
sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable
Accommodation
Canon I.T.S. is committed to the employment and advancement of
qualified disabled veterans and other individuals with
disabilities. If you feel you require a reasonable accommodation to
apply for a position with Canon I.T.S., please call our Toll-free
TDD Support Line for the Hearing Impaired Monday - Saturday
(excluding holidays) at 1-866-251-3752, Eastern time from within
the US. For all other reasonable accommodation requests, please
call 757-579-7127. You will be asked to provide information on the
open position you are applying for online and the details on the
reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than
through a third party recruiting firm or agency. Canon ITS will pay
a recruiting fee only when a candidate is submitted for
consideration to our company through our applicant tracking system,
by direct invitation of Canon ITS, and if Canon ITS has a contract
with the recruiter.
Canon is proud to be an equal opportunity employer.
Minority/Female/Individuals with Disabilities/Protected Veterans.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability or protected veteran status. To read more about
employment discrimination protections under federal law, click here
.
Posting Tags
#PM21
PI207048884
Keywords: Canon Info Technology Services, Chesapeake , Specialist, Training, Other , Chesapeake, Virginia
Click
here to apply!
|