Specialist, Training

Company: Canon Info Technology Services
Location: Chesapeake
Posted on: March 20, 2023

Job Description:

US-VA-Chesapeake
Canon Info Technology Services

Requisition ID: 28642
Category: Education/Training
Position Type: Full-Time

Overview

The Training Specialist (TS) will have responsibility for instructional delivery in both Technical and Service and Support areas. In addition to facilitating multiple training classes either on site or through distance learning, based on product families, the TS works with the various business partners (i.e. Learning and Development, TSEs, Contact Center) and other specialized business groups to develop instructional materials which contribute to the professional development and engagement of Canon's employees.

For both on site and distance learning, he/she will coordinate, schedule, ensure room set up, and administer training programs and calendars, as well as participate in measuring the effectiveness, impact and application of new skills. The instructor will engage in various feedback venues to gather information directly from classroom participants and adapts that feedback to ensure training is optimized. Up to 20-30% travel may be required to support business needs.

Responsibilities

- Conduct training activities, on site and through distance learning for both technical and Service and Support areas, as assigned including the development, design and updates to training programs to ensure alignment with business objectives
- Set up classroom/lab environments to meet each training need to include audio/video, product, telecom, network, training materials, distance learning, and computer for agents and trainer
- Maintain a positive learning environment; incorporate interactive learning activities; treat all students professionally and with respect; follow course outline/ facilitator's guides, pacing activities to fit the available time
- Ensure student adherence to policies, attendance, practices and performance standards established by the Training department and CITS
- Contribute to the design of instructional materials used in the learning environment, learning activities, job and performance aids; utilize industry recognized instructional techniques; align learning activities with organizational goals and needs; follow departmental format guidelines; develop alternate instructional delivery methods; meet instructional delivery milestones; monitor and incorporate technical and operational data into course content
- Solicit feedback regarding value and effectiveness of training courses; report on evaluation information; incorporate evaluation feedback into course content and instructional techniques
- Track and report on training activities; track and maintain training equipment; utilize technology to enhance productivity; create, enable and facilitate training events as needed
- Serve as performance consultant to Supervisors, team coordinators and TSRIIs; coach and mentor trainees in pursuit of performance goals while in an instructional environment
- Demonstrated teamwork skills to collectively complete assigned tasks. Observes training classes and workshops conducted by other designated instructors in order to evaluate effectiveness of instructor and curriculum content, and to provide quality constructive feedback.
- Other duties as assigned to assist the department and CITS to reach its performance objectives

Qualifications

- Requires an Associate's Degree or post high school technical or specialized education which may be obtained in the first two or three years of college technical school or business school. However a BA or BS in business, IO psychology, training or education is preferred.
- Facilitation certification required within 1 year of position obtainment. 15 hours of advance continuing educations required with the first two years of job obtainment
- A minimum of two-four years progressively responsible training experience
- Excellent oral communication
*** Current CITS employees preferred for all internal postings ***

Company Overview

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers.
Statement of Policy on Equal Employment Opportunity
Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to:
Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Base decisions on employment so as to further the principle of equal employment opportunity.
Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities.
Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin.
Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation
Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting.
Pay Transparency Policy Statement
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Canon ITS is a tobacco-free work environment.
Notice to Recruiting Firms/Agencies
Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter.
Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here .

Posting Tags

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PI207048884

Keywords: Canon Info Technology Services, Chesapeake , Specialist, Training, Other , Chesapeake, Virginia