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Representative, Tech Support I (Laser)

Company: Canon U.S.A., Inc.
Location: Chesapeake
Posted on: May 26, 2023

Job Description:

Representative, Tech Support I (Laser)


US-VA-Chesapeake - US-NM-Albuquerque


Canon Info Technology Services

Requisition ID



Customer Service/Support

Position Type



Now accepting applications from residents of the following states: CO,FL,GA,IL,IN,KY, NC, NM,NY,OH, TN, TX,VA,WV,& SC

Passionate about Tech Support?

Join a team of highly skilled, courteous, and friendly customer service professionals who are trained to be the voice and heart of Canon products. We trust and empower our team members to explore our customer's needs and assist them in finding the perfect solutions. Apply now for this exciting opportunity and inquire about how to become a part of our Canon Family.

We support personal goals and lifestyles with a variety of scheduling options. An array of benefits fill in the gaps, with offerings like extensive health care (medical, dental, vision, and life insurance), company paid holidays, paid vacation and sick time, 401(k) with company match, tuition reimbursement, company store discounts, and more!

Apply now for this exciting opportunity and inquire about how to become a part of our Canon Family.


Successful candidates will provide positive and professional support to Canon customers via telephone and respond to written inquiries pertaining to Canon Printer products. Tier I HSG Laser Printer Support Representatives are passionate about photography, are extremely knowledgeable and are expert problem solvers when it comes to printers and associated technologies. Successful candidates will Analyze challenging issues with hardware and software, to help identify problem areas and recommend possible solutions to our customers. Customer interactions and resolutions are documented via our easy to use CRM applications so that recurring problems can be reported, analyzed and escalated as necessary. Tier I HSG Laser Printer Support Representatives are expected to maintain the highest level of professionalism and create a positive impression of our support offerings as well as the Canon brand.


-In addition to a high school diploma, specialized or technical knowledge is needed which may be obtained in high school business or shop courses or by a relatively brief period of intensive post-high school education
- Two to four years of related experience in a PC environment, with demonstrated knowledge of PC Operating systems such as Windows and/or MAC is required
- Excellent verbal and written communication skills
- Bilingual in English & Spanish a plus
- Attendance is an essential function of the job
- Must have reliable high-speed internet and PC

**We comply with all applicable federal, state, and local laws, regulations, orders, and mandates, including those we may be required to follow as a federal government contractor/subcontractor.
We are required under federal law to invite you to voluntarily self-identify in various categories. Relevant forms will be included at several steps in the recruitment process.
Please note that this is a customer-facing role and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.**

Company Overview

Canon Information Technology Services, Inc. - The environment at Canon ITS is energetic and diverse. Our team is comprised of a wide variety of people in positions that help our employees grow and develop their careers. Statement of Policy on Equal Employment Opportunity Canon is committed to providing equal employment and advancement opportunities to all qualified persons without regard to race, sex, marital status, sexual orientation or affectional preference, color, religion, national origin, age, disability, or veteran status, unless a bona fide occupational qualification exists. Our commitment is to assure full opportunity for all employees in order that they may achieve their highest potential and to assure progressive employment practices that conform to the letter and spirit of federal, state, and local laws regarding equal employment opportunities. Canon's policy is to: Recruit, hire and promote for all job classifications without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Base decisions on employment so as to further the principle of equal employment opportunity. Ensure that promotion decisions are made in accordance with the principles of equal employment opportunity by imposing only valid requirements for promotional opportunities. Ensure that all other personnel actions (such as compensation benefits, transfers, layoffs, company sponsored training, education, tuition assistance, social and recreation programs) will be administered without regard to race, color, religion, sex, age, sexual orientation, disability or national origin. Workplace Accommodation Request - HR Accessibility - Reasonable Accommodation Canon I.T.S. is committed to the employment and advancement of qualified disabled veterans and other individuals with disabilities. If you feel you require a reasonable accommodation to apply for a position with Canon I.T.S., please call our Toll-free TDD Support Line for the Hearing Impaired Monday - Saturday (excluding holidays) at 1-866-251-3752, Eastern time from within the US. For all other reasonable accommodation requests, please call 757-579-7127. You will be asked to provide information on the open position you are applying for online and the details on the reasonable accommodation you are requesting. Pay Transparency Policy Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. Canon ITS is a tobacco-free work environment. Notice to Recruiting Firms/Agencies Canon ITS typically recruits candidates directly, rather than through a third party recruiting firm or agency. Canon ITS will pay a recruiting fee only when a candidate is submitted for consideration to our company through our applicant tracking system, by direct invitation of Canon ITS, and if Canon ITS has a contract with the recruiter. Canon is proud to be an equal opportunity employer. Minority/Female/Individuals with Disabilities/Protected Veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. To read more about employment discrimination protections under federal law, click here.

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