Flexi - Patient Care Specialist
Company: Sentara
Location: Virginia Beach
Posted on: May 6, 2024
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Job Description:
City/State Virginia Beach, VA Overview Work Shift First (Days)
(United States of America) Velocity Urgent Care (now solely owned
by Sentara Health) is actively seeking aPatient Care Specialist.
You will provide non-clinical support within our Urgent Care Clinic
and ensure an excellent patient experience by performing a variety
of complex administrative tasks to support patient care delivery.
Primary duties include answering phones, scheduling appointments,
and answering patient questions. In this role, you will find that
teamwork is exceptional, with everyone working together to ensure
the best care for our patients. Click to hear Joyce tell us about a
day in the life of a Patient Care Specialist with Velocity Urgent
Care and Sentara Health. Benefits: Velocity/Sentara offers an
attractive array of full-time benefits to include Medical, Dental,
Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B,
401a, Performance Plus Bonus, Career Advancement Opportunities,
Work Perks, and more. Our success is supported by a family-friendly
culture that encourages community involvement and creates unlimited
opportunities for development and growth. Be a part of an excellent
healthcare organization that cares about our People, Quality,
Patient Safety, Service, and Integrity. Join a team that has a
mission to improve health every day and a vision to be the
healthcare choice of the communities that we serve! Job Summary
Provides non-clinical support within the clinic/practice
environment and ensures an exceptional patient experience by
performing a variety of complex administrative tasks to support
patient care delivery. Schedules appointments or outpatient
procedures under general supervision, to include required
coordination of referrals, resources, and pre-authorizations as
well as communication with the patient and documentation within the
appropriate systems. Provides general administrative support for
practice operations such as scheduling meetings, preparing
correspondence, maintaining notes/minutes/files, responding to
telephone and written inquiries from internal and external sources
such as patients, providers, insurance companies, etc. Employs a
high level of initiative and independent judgment to make decisions
about appropriate prioritization and handling/routing of incoming
requests and difficult problems.
Three (3) years Clerical, Customer Service experience required. One
year experience with Health Insurance Plans, Medical Records Data,
Medical Terminology, Registration, Scheduling, or Third Party
Payers required. Experience with Electronic Medical Record systems
preferred. An Associate's level degree in lieu of the required
experience will be considered. Qualifications: HS - High School
Grad or Equivalent (Required) Skills Active Listening, Coding,
Coordination, Critical Thinking, Mathematics, Microsoft Excel,
Microsoft Word, Reading Comprehension, Service Orientation,
Speaking, Technology/Computer, Time Management, Typing Speed 30+
WPM, Writing Sentara Healthcare prides itself on the diversity and
inclusiveness of its close to an almost 30,000-member workforce.
Diversity, inclusion, and belonging is a guiding principle of the
organization to ensure its workforce reflects the communities it
serves. Per Clinical Laboratory Improvement Amendments (CLIA), some
clinical environments require proof of education; these regulations
are posted at for further information. In an effort to expedite
this verification requirement, we encourage you to upload your
diploma or transcript at time of application.
In support of our mission "to improve health every day," this is a
tobacco-free environment.
Keywords: Sentara, Chesapeake , Flexi - Patient Care Specialist, Other , Virginia Beach, Virginia
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