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Department Operations Specialist

Company: Westlake Hardware, Inc.
Location: Kill Devil Hills
Posted on: June 5, 2024

Job Description:

Job Title: Department Specialist-Recreational Spas

Department: Store Operations

Reports To: Store/Spa Manager

Exemption Status: Non-Exempt (Hourly)

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Job Summary

  • The Spa Department Specialist will maintain a proper in-stock level of recreational spas and spa merchandise and strive for product knowledge in the department and all areas of the store to enhance customer service. Department Specialists will also assist in maintaining clean and orderly merchandise presentation and overall store cleanliness. Working knowledge of the Spa Business, deliveries, installation, and repairs.

    Essential Duties and Responsibilities

    Customer Service
    • Project a positive representation of Westlake Ace Hardware.
    • Proactively assist customers in solving problems.
    • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
    • Project a friendly, outgoing demeanor; work well with customers as well as associates.
    • Ensure all pages and calls are answered promptly, courteously and effectively.
    • Forward any customer complaint that cannot be handled to a member of management.
    • Possess good product knowledge and knowledge of store layout and location of products.

      Store Operations
      • Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).
      • Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
      • Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).
      • Responsible for maintenance of back stock levels in assigned department(s).
      • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).
      • Assist with overall maintenance of the store.
      • Ensure that weekly price changes are done in assigned department(s).
      • Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).
      • Assist with providing a clean and orderly sales floor including end caps and ad merchandise.
      • Assist with merchandise resets throughout store, especially in assigned department(s).
      • Ensure signage is current in assigned department(s).
      • Operate forklift with proper training.
      • Communicate any Store Support Center issue to General Manager for follow up.
      • Participate in store meetings.
      • Communicate any merchandising, cost control or sales ideas to General Manager.
      • Be professional in appearance and actions.
      • Perform all other duties as assigned.

        Other Essential Requirements

        Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
        • SERVICE - Amaze our customers, our associates and our communities by delivering on our helpful promise.
        • PASSION - Showing our love for the work we do, our customers, and our associates.
        • RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
        • INTEGRITY - An authentic commitment to moral and ethical behavior.
        • TEAMWORK - Together we can achieve extraordinary things.
        • EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.

          Minimum Skills, Requirements and Qualifications
          • High School or GED equivalent.
          • Floor sales and/or replenishment experience in a retail environment preferred.
          • Standing, walking, lifting (up to 25lbs) and climbing.

            Compensation Details

            $17.00 per hour

            Equal Opportunity Employer
            Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

Keywords: Westlake Hardware, Inc., Chesapeake , Department Operations Specialist, Other , Kill Devil Hills, Virginia

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