ChesapeakeRecruiter
the smart solution for Chesapeake jobs

Work at Home Bilingual Customer Retention Expert (English / Spanish)

Company: Mommy Jobs Online
Location: Chesapeake
Posted on: September 13, 2018

Job Description:

Helping those in need is a way of life for us, and we are looking for more people to join our award winning customer service team. Work from the comfort of your home and enjoy the shortest commute ever! In this role as a Bilingual Customer Retention Expert, you handle service cancellation requests, primarily inbound telephone calls. Your goal is to ensure the needs of the customer are addressed, service is delivered and the customer is kept updated on the status of their request. You have the opportunity to interact and help our customers on a daily basis. We have an excellent culture promoting strong performance, creating a fun and supportive work environment (even from home), and professional development. We provide you with solid training so you are set up to perform at the top of your game in this role. Starting base salary for this role (inclusive of the bilingual premium) is $12.00. You can also add to your earnings through monthly performance-based incentives. On top of a competitive salary, we offer great benefits too: Health, Dental, Vision (low monthly premiums) Tuition reimbursement Financial and future planning 401k plan + company match Access to life and other insurance plans Additional Award & Recognition programs The main duties youll perform in this role include: Retain customers who are at risk of cancelling service by providing response and benefits of service based on customers reason for cancellation. Learn and demonstrate up-selling techniques (where applicable) to promote additional services/products Communicate company policies and procedures to customers. Navigate company software programs, use web based search engines and troubleshoot customer issues Escalate calls outside their scope to appropriate tier of Customer service support function May be required to cross-train on other call types and lines of business. Required qualifications: Bilingual " proficiency in spoken and written English and Spanish required Strong phone, computer, and data entry skills " land phone line required for this role (can be acquired from your local telephone provider once application is submitted) Must be able to pass a criminal background check and technical requirements assessment of your computer and telephone equipment (equipment not provided for this role) Previous customer service/ call center experience preferred Minimum high school diploma or equivalent required Schedule is subject to shift bid process and be able to work a flexible schedule Work in a distraction free environment Pay: $12.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Chesapeake , Work at Home Bilingual Customer Retention Expert (English / Spanish), Other , Chesapeake, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Lyft - Get Paid Same Day - Earn A $500 Sign-on Bonus!
Description: Learn more about driving for Employer by visiting our website via the apply now button Some Employer drivers have worked for great American businesses such as Brightway Insurance, Champion Realty, and (more...)
Company: Lyft
Location: Virginia Beach
Posted on: 09/25/2018

PT Med Tech
Description: Overview br br It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable (more...)
Company: Sunrise Senior Living
Location: Richmond
Posted on: 09/25/2018

Registered Medication Associate (R.M.A.)
Description: Job ID 2018-4154 Type Regular Full-Time of Openings 6 Category Resident Care Commonwealth Senior Living at Kings Grant Overview Do you have a sincere passion for working with seniors and a love of keeping (more...)
Company: Commonwealth Senior Living
Location: Virginia Beach
Posted on: 09/25/2018


Are You A Military Spouse Looking To Work From Home
Description: I am looking for Military Spouses wanting to work from home to join or fast growing global company. Your company can relocate when you relocate. Never have to find a job
Company: VCR Enter.
Location: Norfolk
Posted on: 09/25/2018

telemarketing-work from home
Description: Nation's premiere Health Programs Company is looking for leaders, Customer service skills preferred, We are A rating with the
Company: ameriplan usa
Location: Virginia Beach
Posted on: 09/25/2018

Community Engagement Counselor
Description: Summary : The Community Engagement Counselor will work collaboratively with the treatment team to ensure residents gain an understanding of how to identify prosocial activities to promote their successful (more...)
Company: Intercept Youth Services
Location: Richmond
Posted on: 09/25/2018

Positions Available - PT/FT
Description: Seeking homeworkers for a National Healthcare Benefits company. No experience is necessary,
Company: FAHT
Location: Norfolk
Posted on: 09/25/2018

PT Med Tech
Description: Overview br It makes me feel good knowing that we make the residents' lives better. We laugh with them, cry with them, sing and dance with them - we brighten their day. Working here is an unbelievable (more...)
Company: Sunrise Senior Living
Location: Richmond
Posted on: 09/25/2018

Working from Home Opportunity
Description: Do you have a passion for helping people How about starting YOUR own business with residual pay, BY HELPING PEOPLE Our company is looking for independent, strong driven, and motivated individuals who (more...)
Company: FAHP
Location: Suffolk
Posted on: 09/25/2018

Benefit Specialist needed from home Today
Description: Seeking Health Care Associates to Start a HOME OFFICE POSITION 1 Leading Health Care and Dental Benefits Discount
Company: Ameriplan
Location: Norfolk
Posted on: 09/25/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chesapeake RSS job feeds