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Client Services Associate III

Company: Conduent
Location: Chesapeake
Posted on: February 15, 2019

Job Description:

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at .

Full Time Permanent Client Services Associate III Currently, we are seeking a superior Client Services Associate III to join our team at 1434 Crossways Blvd., Chesapeake, VA 23320. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. Job Specifics:

  • This is a full time Full Time Permanent position with benefits
  • There are two shifts; 8:00 AM - 4:30 PM EST or 1:30 PM - 9:30 PM EST.
    Purpose:
    ---Defines project/system requirements and test plans that satisfy client requirements. Develops process flows, operating procedures, and metrics for process improvement, and assists with related communications. Responsible for troubleshooting and resolution of technical issues, and escalates to management as needed. Develops working relationships with clients, third party vendors, and /or ancillary service providers and other internal parties to ensure seamless delivery on specific tasks, special projects and/or participant issues.

    Scope:
    General:
    ---Senior level job with considerable work experience
    ---Has developed specialized skills or is multi-skilled through job-related training
    ---Completes a variety of atypical assignments
    ---May solve problems of a recurring nature, but takes a broad perspective to problems and may identify new, less obvious solutions
    ---Completes work with a limited degree of supervision
    ---Acts as an informal resource for colleagues with less experience
    ---May lead a team in the performance of a variety of tasks that are generally routine
    ---May have specialized external certification (technical roles)

    Primary Responsibilities:
    ---Keys data into automated system and verifies input
    ---Conducts audits and reviews/analyzes data and documentation
    ---Responds to routine questions related to area of responsibility
    ---Gathers information, researches and/or resolves inquiries
    ---Communicates appropriate options for resolution in a timely manner
    ---Provides functional guidance, training and assistance to lower level staff
    ---Prepares standard reports to track workload, response time and quality of input
    ---Assists in planning and implementing department goals and makes recommendations to management to improve efficiency and effectiveness
    ---Uses the organization's resources to enhance customer / client satisfaction
    ---Evaluates improvements to various systems
    ---Ensures that data and information are sufficiently accurate and reliable.
    ---All other duties as assigned

    Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.

    Keywords: Conduent, Chesapeake , Client Services Associate III, Other , Chesapeake, Virginia

    Click here to apply!

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