ChesapeakeRecruiter Since 2001
the smart solution for Chesapeake jobs

Fulfillment Project Lead - Professional I

Company: Conduent
Location: Chesapeake
Posted on: June 10, 2019

Job Description:

Conduent is the world's largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world. Whether it's digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning - Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com. This position reports to the service delivery manager for document management operations for a rapidly growing division providing benefits administration outsourcing services to over 100 client companies, including many Fortune 500 companies. This highly diverse position focuses on outbound print fulfillment. The scope of this position includes requirements and scope documentation, project leadership, QA, metrics reporting, budgeting/forecasting and vendor management support. The fulfillment products include a variety of letters, complex kits including personalized and shelf items, perfect-bound output, variable text and inserts by population or recipient categories. The output is composed with a Xerox DigiPath dyamic publishing system and printed and collated with a variety of high speed printers, including in-line printers and inserters. A good portion of the fulfillment requires hand collation and QA. Primary Duties and Responsibilities: Project Leadership: * Interview client contacts and external clients to document the scope, requirements, timeline and project team roles and responsibilities, project risks and risk mitigation strategies for highly complex and personalized mailings, The project team may include external clients, internal clients, technology teams and print vendors. * Manage the fulfillment project from inception to completion. Recommend best practices to meet fulfillment requirements, including the data extracts to feed the dynamic publishing system. Some print ready output and mail merges must be accommodated, and the person in this position must proactively advise and monitor groups supplying this output to minimize timeline and quality impact. Operations: * Develop and deliver key operational metrics as defined by existing service level agreements (SLA.) Plan to include FTE supply and demand actuals and forecast, project status, risk, and process excellence turnaround time and quality assurance scores and leading indicators. * Document recommendation for focus areas to achieve and maintain superior quality and increase efficiency through process improvement and automation. For approved focus areas, conduct and document analysis and recommended process and automation changes. Provide project leadership for implementation of approved changes. * Develop cost estimates for projects and prepare comparisons of actual to estimated spend throughout project. * Analyze route cause and provide documented remediation for service issues, as directed by service delivery manager. * Prepare spreadsheets supporting the quarterly and annual expense budgeting and forecasting process. Compliance and Risk: * Identify risks and recommend and implement QA and other controls to mitigate those risks, including appropriate metrics. * Provide project leadership for development and testing of business continuity plan. * Staffing strategy: Provide project leadership for process documentation, training program development, and staff selection and onboarding strategy for outbound mailroom. * Special Projects and Other Duties, as assigned. Qualifications: Demonstrated print fulfillment project leadership experience, preferably related to employee benefits and/or within a multi-client outsourcing company is preferred. * College degree or equivalent experience. * Minimum 5 years business experience. * Demonstrated project plan documentation and presentation development experience is critical. * Demonstrated metrics development experience. * Demonstrated process analysis and improvement experience. * Must be used to working under pressure. * Candidates should be able to demonstrate the following: accountability, team orientation, attention to detail, client orientation, enthusiasm and flexibility. * Candidates should be able to provide examples of the importance of attention to small details, in their prior positions or education experience. * Proficiency in MS Office applications, especially MS Excel is required. MS Access and MS Project proficiency are highly desired. * Must possess excellent interpersonal skills, self-motivation, and good organizational skills. Must maintain professionalism in dealing with others. * Benefits experience is a plus. * Inbound mailroom experience is a plus. * Willing to travel locally to mail vendor frequently, and occasionally to other parts of the country. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. '1929711SDL2017

Keywords: Conduent, Chesapeake , Fulfillment Project Lead - Professional I, Other , Chesapeake, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL-A Company Truck Driver
Description: New Pay Package Earn Up to 52 CPM 100 employee-owned J R Schugel gets you HOME on great OTR runs Join the carrier who promotes a family environment and a drivers-first focus 100 employee owned, J R (more...)
Company: J&R Schugel Trucking
Location: Suffolk
Posted on: 06/18/2019

Hospital Transcription
Description: Hospital Transcription We are seeking experienced, dependable speech recognition editors for several accounts. Must have recent speech recognition editing experience. WE HAVE WORK We are primarily (more...)
Company: Mommy Jobs online
Location: Richmond
Posted on: 06/18/2019

Outside Sales Associate
Description: DESCRIPTION br br Tremco Incorporated has been a world leader in solving complex waterproofing and roofing problems for commercial, institutional and industrial accounts
Company: Tremco
Location: Richmond
Posted on: 06/18/2019


Airline Reservationist (Remote)
Description: Airline Reservationist This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly Responsible for assisting customers with travel requests (more...)
Company: Mommy Jobs Online
Location: Richmond
Posted on: 06/18/2019

FT Produce Associate - Food Lion
Description: Job Number 19- Post Date 06/11/2019 Job Title FT Produce Associate - Food Lion Positions Available 1 Operating Company Food Lion Full/Part Time Status Full-Time FLSA Status Non-Exempt Hourly Address (more...)
Company: Food Lion, LLC
Location: Richmond
Posted on: 06/18/2019

Dance Instructor
Description: NOW HIRING ENERGETIC DANCE INSTRUCTORS Specific areas looking to fill are: Immediate, Summer and Fall Positions Assistant to the Artistic Director Young Dancer Instructor creative movement, ballet, (more...)
Company: Power House Dance
Location: Richmond
Posted on: 06/18/2019

Senior Biostatistician
Description: Do you have a passion problem solving Are you excited about crafting trials and implementing a statistical approach that maximizes the chance of reaching your objective Can you effectively communicate (more...)
Company: Altria
Location: Richmond
Posted on: 06/18/2019

Early Childhood Services Supervisor Librarian (Senior Librarian)
Description: The modern public library is much more than just books on shelves. Our staff are more than just book peddlers. We believe in connecting individuals and groups to information, ideas and experiences in (more...)
Company: Suffolk Public Library
Location: Suffolk
Posted on: 06/18/2019

Email Marketing Processor - (Flexible Schedule)
Description: Email Marketing Processor - Flexible Schedule Mommy Jobs Online is now recruiting part-time and full-time Email Marketing Processors to work remotely. Great opportunity for the perfect person that has (more...)
Company: Mommy Jobs Online
Location: Suffolk
Posted on: 06/18/2019

Unarmed Security Professional
Description: Allied Universal is seeking Professional Security Officers. Our Security Officers allow us to contribute to our company's core purpose of providing unparalleled service, systems and solutions to serve, (more...)
Company: Allied Universal
Location: Richmond
Posted on: 06/18/2019

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Chesapeake RSS job feeds